Sr. Customer Reporting Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The SeniorCustomer Reporting Specialist is a key contributor within the Analytics team responsible for delivering high-quality reporting supporting complex data platforms and acting as a trusted partner to stakeholders. This role combines hands-on analytical delivery with ownership of documentation platform support and knowledge continuitymentoringandsupportingteamin day-to-day execution.

What Youll Do

• Deliver complex Customer MI and analytics reporting using business travel data ensuring accuracy timeliness and consistency with defined standards
• Act as a secondary point of ownership for critical reporting processes tools and data platforms providing continuity and coverage as needed
• Manage and support reporting workflows across tools such as Alteryx Server databases and downstream reporting outputs including monitoring and resolution of failures
• Support andmaintainconfigurations related to reporting platforms schedules reference data and controlled inputs
• Partner with stakeholders to understand reporting needs troubleshoot issues andprovideanalytical insights and recommendations
• Createandmaintainstructuredprocessdocumentationand job aides
• Contribute to continuous improvement byidentifyingopportunities to simplify reporting logic reduce manual effort and strengthen platform stability
• Manage ITSM tickets and complex reporting requests within SLA expectations escalating risks where appropriate

What Were Looking For

• Go-getterwho is quick learner energetic curious creative and proactive
• Bachelors degreewhere course work could include (either):SQL programmingstatistics travel business analytics finance mathematicsor related discipline
• Must have5 years of relevant work experience in data reporting & analytics travel industry preferred.
• Proficiencyin MS Office SuiteAdvanced working knowledge of SQL and relational databases
• Strong understanding of data lineage dependencies and reporting controls
• Experience using Alteryx or similar analytics tools to support reporting and data workflows
• Strongproblem-solvingability with a structured analytical approach
• Strong communication(verbal & written) and interpersonal skills
• Ability to document complex processes in a clear structured and reusable manner
• Ability to deal with ambiguity and present/discuss work results in a compelling manner.
• Strong communicationskills with the ability to support coach and collaborate across teams
• Excellent time management skillsrequired including abilityto manage multiplepriorities and work in a fast paced multi-project environment.
• Willingness to work flexible hours including those needed to support customers in other regions

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!