Major Activities

CDA & Pricing Master Data Customers & Pricing Masters

• To work with Alcon sales reps & Comm Ex teams for timely master data creations
• Monitor data creation and maintenance for effective and efficient system operations.
• Validate requests are in line with SOP
• Ensure KYC is complete for all new accounts created and ensure there are no duplicate record created.
• Ensure Price updates are authorized and updated as per request.
• Perform required data reconciliation run & monitor master data reports produce management summary and resolve any identified issues such as duplicates or missing key info and to ensure that accounts setup and maintenance are accurate and complete.
• Ensure all necessary data is available accurate compliant and consistent.
• Ensure continuous improvement in master data maintenance processes process simplification and compliances- consider recommendations / remediation action as may be required
• Deliver profound administrative services independently in a local and global context
• Ensure service levels align with site requirements
• Manage general administrative tasks and maintain processes even in the absence of the line manager/team members
• Plan and coordinate administrative procedures and systems streamlining processes
• Inform advise and support the team and associates on departmental processes guidelines and services
• Support optimization of current processes and introduce new or modified processes
• Ensure smooth job adjustment for new employees in your area of responsibility
• Supervise colleagues in the administrative area
• Process transactions via telephone internet and correspondence from customers and representatives
• Enter and maintain database records of customer profiles and prepare status reports
• Act as a liaison for customers maintaining knowledge of company products and customer service processes
• Support the end-to-end order management process by interacting with customers manufacturing sites and other internal departments
• Handle administrative project tasks with defined content and time limitations
• Participate in administrative projects and manage special tasks
• Develop business plans and implement activities like customer events sales and marketing campaigns and sales presentations
• Apply basic scientific analysis principles to solve rudimentary departmental problems
• Manage communication with the sales department and customers

SALES AND BUSINESS SUPPORT

• Extend timely support to Sales team on any price variance and issue fixed with reduced TAT so as to not to hamper the invoice processing.
• Maintain strong professional relationships with relevant internal and external stake holders (ex. Customers sales and other functionally related groups)
• Liaising with the business on a regular basis to ensure timely query resolution.
• To take up Country specific tasks specific to CDA & pricing role
• Support external /internal audit and internal control reviews.

AFCM & CLC

• Ensure that effective controls are maintained as required by the AFCM and CLC (Company Level Controls) for Alcon
• Produce periodic metrics and reporting to Management.
• Ensure risks are addressed by adequate controls per internal customer.

Shift timings Should be flexible with all shifts

5 days a week from office

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason.