Head of GTM Process & Tooling

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

As the Head of GTM Process & Tooling you will own the design architecture and execution (including administration and configuration) of the GTM processes that power Gustos go-to-market engine. This role is responsible for ensuring our Sales Marketing Partnerships and Revenue Operations teams are supported by scalable reliable and increasingly AI-enabled systems.

This is asenior leadership role. You will act as the primary architect and driver for GTM Process translating business strategy into process design automation and tooling decisions. Success requires deep GTM domain expertise strong systems thinking and the ability to execute in close partnership with RevOps Sales Marketing Business System Analysts and Growth teams.

About the Team:

We are seeking a senior leader to empower our go-to-market (GTM) business analysts team and define the strategic roadmap for our GTM technology stack. This is a very critical and visible leadership role for an experienced and visionary professional who can combine a deep understanding of business processes and best practices with a mastery of technology to drive operational excellence and accelerate company growth.

You will be responsible for overseeing the strategy roadmap development ownership and maintenance of all business systems supporting our Sales Marketing Partnerships and RevOps business functions. This role demands a leader who can manage a team of talented business analysts and serve as a strategic technology partner to executive leadership.

The GTM Process & Tooling team sits within Revenue Operations and reports into the Head of Revenue Operations.

Heres what youll do day-to-day:

• Build and own the GTM Process strategy and roadmap aligned to business needs that will support a high growth and high velocity GTM motion.
• Own the GTM Process architecture across CRM and adjacent tools to support sales marketing automation partner systems compensation forecasting and GTM data flows.
• Serve as the primary architect and decision-maker for GTM system design integrations automation and data models.
• Partner closely with Sales Marketing Partnerships RevOps BizTech to translate GTM requirements into scalable system solutions.
• Build and drive adoption of AI solutions to improve organizational productivity enable self-service and reduce operational burden across GTM teams.
• Establish standards for data quality system reliability controls and governance.
• Lead and develop a team of high performing GTM business analysts and setting clear priorities and accountability.

Heres what were looking for:

• 812 years of experience in GTM Process Revenue Operations Business Systems or related roles within a SaaS or technology company.
• Deep hands-on experience supporting complex GTM motions including Sales Marketing Partnerships and RevOps.
• Proven ability to design and scale GTM Process architectures with strong experience in Salesforce and adjacent platforms.
• Demonstrated experience applying AI and automation to GTM workflows (e.g. forecasting support self-service tooling data quality decision support).
• Strong systems-thinking and architectural mindset with the ability to reason end-to-end across tools data and processes.
• Excellent cross-functional leadership and stakeholder management skills with comfort influencing senior leaders.
• Bachelors degree required; advanced degree a plus.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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