Service Delivery Manager

Riga - Latvia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Drive end-to-end service delivery for Fraud Prevention initiatives ensuring high-quality timely and cost-effective outcomes. Partner with cross-functional teams to optimize fraud detection investigation and remediation processes while maintaining strong stakeholder satisfaction and operational performance.

Day-to-Day Responsibilities

Lead the planning execution and delivery of fraud prevention projects and programs from discovery through go-live and stabilization.
Own service delivery metrics (SLAs/OLAs) dashboards and reporting; monitor performance identify gaps and implement improvement initiatives.
Collaborate with Fraud Technology Data Science Risk Compliance and Business Stakeholders to translate business needs into scalable solutions. -Manage incident response and problem management for fraud-related escalations; drive root-cause analysis and preventive actions.
Define and govern operating models processes and controls for fraud prevention services (case handling investigations referrals remediation).
Drive continuous improvement of workflows automation and tooling to enhance detection efficiency and investigator productivity.
Ensure risk-based prioritization budget adherence and resource planning; forecast demand and capacity.
Facilitate vendor and external partner relationships as needed; manage service contracts and performance.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

Bachelors degree in Criminal Justice Information Security Operations Business or related field; equivalent experience considered.
5 years in fraud prevention risk management or operations with a strong service delivery or program management focus.
Proven ability to manage complex multi-stakeholder initiatives with measurable outcomes.
Strong analytical problem-solving and decision-making skills; data-driven with proficiency in reporting tools (e.g. Tableau Power BI) and fraud data systems.
Familiarity with dispute resolution processes chargebacks and fraud investigation workflows.
Excellent communication collaboration and influencing skills; capable of presenting to executive audiences.
Project/Program Management certification (PMP PgMP or equivalent) preferred.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
Work with inspiring colleagues and be empowered to learn grow and accelerate your career
Health insurance
Corporate team building events (Summer Sports Events: Christmas and New Year Breakfast)
Allowance in case of marriage the birth of a child the funeral of relatives
Seniority gift (age jubilee)
Free parking in the city center
Company bonus (applied by Worldline policy)
Salary level from 2900 EUR/gross to 4400 EUR/gross monthly

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancychildbirthor related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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Required Experience:

Manager

This is WorldlineWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of busin...