Client Service Manager Aiea Heights

Aiea, HI - USA

Monthly Salary: $ 80000 - 100000

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Functions Duties Responsibilities and Position Qualifications:

Were not just a workplace - were a Great Place to Work certified employer!

Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Join our team of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location: Aiea HI

Days: Must be Flexible

Hours: TBD

Full-time: Benefit Eligible

Pay: Salary $80000 to $100000 depending on experience

In this role you will:

Manage/Lead the Client Services Team through field visits site visits problem solving and acting as a liaison to laboratory management and operations.
Train Client Service Representatives in accepted client service processes to maintain customer satisfaction and grow sales.
Manage customer relationship functions through reports and evaluation.
Generate additional business for the company through site visits and consultation with clients to increase the market share of existing products and services.
Be an effective communicator value teamwork and being part of a team.
Have a track record of accountability and be results oriented.
Strong listening and interpersonal skills with the ability to build rapport.
Work closely with the Sales Team to provide timely professional and courteous service to all AEL customers.
Analyze data and interpret sales and test volume trends.
Provide consistent touchpoints with the Client Services Team to include phone email meetings and one-on-one field visits.
Ensure the Client Services Team provides timely and accurate sales forecasts activity account updates and reports via CRM system.
Observe competitor activities gather and interpret product and market intelligence.
Interface with Regional Directors and Operations Managers to solve customer issues and develop plans and strategies for customer success.
Participate in workgroups with various internal departments for efficiency gains and problem/payer resolution.
Provide leadership and development to Client Service Representatives.
Facilitate development of team building foster trust and respect manage conflict resolution and maintain positive morale.
Other duties as assigned.

All you need is:

Experience in client services customer services and/or laboratory operations (inpatient and/or outpatient)
Knowledge of laboratory processes procedures workflows information systems and quality control
Understands the operations and business of a clinical laboratory organization especially client/customer service procedures and processes
Minimum four 4 years of leadership experience as a Supervisor or above over a staff operating in some aspect of laboratory operations demonstrating the ability to lead a team to successfully achieve operational goals
Must demonstrate an ability to work as part of a team with good problem resolution skills and flexibility.
The ability to communicate effectively orally and written.
Time management analytical thinking and computer skills are a must

Well give you:

Appreciation for your work

A feeling of satisfaction that youve helped people

Opportunity to grow in your profession

Free lab services for you and your dependents

Work-life balance including Paid Time Off and Paid Holidays

Competitive benefits including medical dental and vision insurance

Help saving for retirement with a 401(k) plus a company match

A sense of belonging were a community!

Scheduled Weekly Hours:

Work Shift:

Job Category:

Laboratory Operations

Company:

Clinical Laboratories of Hawaii LLP

In 2008 Clinical Labs of Hawaii became a member ofSonic Healthcare Ltd. Sonic is headquartered in Sydney Australia. Since its establishment in 1987 Sonic Healthcare has grown to become the worlds third-largest pathology/laboratory medicine company with operations in eight countries. Sonics success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race color sex religion age national origin disability genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Manager

Job Functions Duties Responsibilities and Position Qualifications:Were not just a workplace - were a Great Place to Work certified employer!Proudly certified as a Great Place to Work we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA we emphasize teamwork an...