Quality Engineer Service Now
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Test Engineer Quality Engineering (ServiceNow / Manual Testing)
Engagement Type: Contract (6 months with potential for renewal)
Location: Onsite Columbus Ohio - 4 days per week (Monday Thursday) Fridays are remote
The Opportunity
We are seeking a highly skilled Test Engineer Quality Engineering to support critical ServiceNow initiatives with a strong emphasis on Customer Service Management (CSM) and enterprise ServiceNow modules. This role will play a key part in ensuring high-quality end-to-end testing as the organization migrates from Salesforce Service Cloud to ServiceNow.
The ideal candidate is a hands-on manual tester with deep functional knowledge of ServiceNow strong experience executing regression and end-to-end testing and the confidence to work across internal teams and third party vendors while always protecting the companys best interests.
What Youll Do
- Develop document and execute manual test plans and test cases based on business and technical requirements
- Perform functional integration regression and end to end testing across ServiceNow applications
- Partner closely with SCRUM teams Product Owners Developers Business Analysts and Quality Engineers to embed testing into Agile planning and delivery
- Actively participate in design grooming and technical discussions to identify risks early and ensure test coverage
- Own test plan creation execution defect tracking and test results reporting with a focus on on time delivery
- Validate complex ServiceNow workflows and integrations including downstream system impacts
- Support testing across multiple ServiceNow modules with particular strength in:
- Customer Service Management (CSM) primary focus
- IT Service Management (ITSM)
- Facilities Service Management (FSM)
- Health & Safety
- Ensure high-quality collaboration with third party partners and vendors understanding how vendor systems interact with internal platforms
- Maintain and promote manual testing best practices while identifying opportunities to improve quality and reduce cycle time
- Apply an automation mindset with some exposure to Playwright preferred (manual testing remains the priority)
What Youll Bring
Required Skills & Experience
- 3 5 years of hands-on ServiceNow testing experience with strong functional expertise
- Proven experience testing CSM workflows ideally within a large enterprise environment
- Strong background in manual testing including regression and end to end scenarios
- Solid understanding of SDLC and Agile/Scrum methodologies
- Experience working in environments with third party vendors and external partners
- Familiarity with front-end and back-end architectures and system integrations
- Experience using:
- JIRA for defect and test tracking
- Confluence for documentation
- Zephyr or other test management tools (Zephyr preferred)
- Excellent communication skills and ability to collaborate across cross functional teams
- Strong sense of ownership accountability and advocacy for product quality
Nice to Have
- Some hands-on experience with Playwright or exposure to test automation concepts
- Prior experience in the restaurant food service or consumer industry
- Experience with ROVO or similar AI-enabled tools (nice to have not required)
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
