Part-Time Financial Aid Call Center Assistant

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Department:

Office of Financial Aid

Salary:

$10.00 per hour (19 hours per week)

Work Hours:

Monday - Friday 10:00 a.m. - 2:00 p.m.

Job Summary:

The Call Center Assistant position will be responsible for making outbound calls to students regarding their financial aid status and other enrollment initiatives throughout the year. This position will assist in answering incoming calls directed to the Call Center with high-quality customer service and will direct any other inquiries to the appropriate department across campus. The Call Center Assistant will be available to assist students and parents in completing the FAFSA in the student computer lab. This position will report to the Call Center Supervisor.

Duties and Responsibilities:

Making outbound calls to students and assisting in answering incoming calls directed to the Call Center
Assist students and parents with the financial aid process including but not limited to assisting with the application process assisting students with acceptance of federal aid through the Banner software program including the E-Sign process of federal loan promissory notes and required online entrance counseling.
Provide exceptional customer service to students and families via phone email or in person
Assists with resolving customer issues; responds to inquiries as appropriate
Performs other duties as assigned by the Call Center Supervisor or Associate Director of Communications
Other duties as assigned

Required Minimum Qualifications:

High school graduation or equivalent required.
One year of customer service experience

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act the Jacksonville State University Police provide information on crimes statistics crime prevention law enforcement crime reporting and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: Employment Opportunity: Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age genetic information national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience:

Junior IC

Department:Office of Financial AidSalary:$10.00 per hour (19 hours per week)Work Hours:Monday - Friday 10:00 a.m. - 2:00 p.m.Job Summary:The Call Center Assistant position will be responsible for making outbound calls to students regarding their financial aid status and other enrollment initiatives ...