Program Manager – Sales CRM

Long Beach, NY - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

looking for an experienced Program Manager Sales CRM with a strong Healthcare domain background to lead large multi-track CRM programs supporting Sales Broker and Provider operations. The role requires end-to-end ownership of CRM initiatives leveraging Microsoft Dynamics 365 CRM from strategy and roadmap definition through execution governance and value realization while ensuring regulatory compliance stakeholder alignment and delivery excellence.

The ideal candidate will have hands-on experience managing Microsoft Dynamics 365 Sales CRM platforms driving transformation programs in payer or provider environments and coordinating cross-functional teams across business technology and vendor ecosystems.

Key Responsibilities

Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365 spanning multiple workstreams releases and geographies.
Define program scope objectives success metrics and delivery roadmaps aligned to business outcomes.
Drive integrated planning across Dynamics 365 configuration customization integrations data migration reporting and user adoption.
Ensure delivery commitments across schedule budget quality and scope.
Serve as the primary point of contact for client leadership sales operations IT compliance and external vendors.
Establish and run program governance including steering committees executive reviews RAID management and status reporting.
Translate business needs from Sales Broker Marketing and Provider teams into actionable CRM program deliverables.
Proactively manage risks dependencies and escalations with clearly defined mitigation strategies.
Ensure CRM solutions align with healthcare regulatory requirements including HIPAA PHI handling and data privacy standards.
Collaborate with compliance security and legal teams to embed controls into Dynamics 365 workflows and integrations.
Support audit readiness and maintain documentation for healthcare-specific controls and reporting.
Oversee integrations between Dynamics 365 and upstream/downstream systems such as enrollment claims billing provider data analytics and marketing platforms.
Guide teams on best practices for Dynamics 365 architecture release management and environment strategy.
Partner with architects and product owners to ensure scalable secure and future-ready CRM solutions.
Manage program budgets forecasts and resource plans including onshore/offshore delivery models.
Track benefits realization ROI and value delivery tied to sales productivity pipeline visibility and operational efficiency.
Support SOW execution change requests and commercial governance as required.

Required Qualifications

8 years of overall experience in Program Management or Large-Scale Project Management.
5 years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs.
Strong experience in the Healthcare domain (Payer Provider or Health Services) with a clear understanding of sales and broker operations.
Proven track record managing multi-vendor cross-functional programs.
Strong expertise in Agile Hybrid and Waterfall delivery models.
Excellent communication stakeholder management and executive presentation skills.

Key Responsibilities

Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365 spanning multiple workstreams releases and geographies.
Define program scope objectives success metrics and delivery roadmaps aligned to business outcomes.
Drive integrated planning across Dynamics 365 configuration customization integrations data migration reporting and user adoption.
Ensure delivery commitments across schedule budget quality and scope.
Serve as the primary point of contact for client leadership sales operations IT compliance and external vendors.
Establish and run program governance including steering committees executive reviews RAID management and status reporting.
Translate business needs from Sales Broker Marketing and Provider teams into actionable CRM program deliverables.
Proactively manage risks dependencies and escalations with clearly defined mitigation strategies.
Ensure CRM solutions align with healthcare regulatory requirements including HIPAA PHI handling and data privacy standards.
Collaborate with compliance security and legal teams to embed controls into Dynamics 365 workflows and integrations.
Support audit readiness and maintain documentation for healthcare-specific controls and reporting.
Oversee integrations between Dynamics 365 and upstream/downstream systems such as enrollment claims billing provider data analytics and marketing platforms.
Guide teams on best practices for Dynamics 365 architecture release management and environment strategy.
Partner with architects and product owners to ensure scalable secure and future-ready CRM solutions.
Manage program budgets forecasts and resource plans including onshore/offshore delivery models.
Track benefits realization ROI and value delivery tied to sales productivity pipeline visibility and operational efficiency.
Support SOW execution change requests and commercial governance as required.

Required Qualifications

8 years of overall experience in Program Management or Large-Scale Project Management.
5 years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs.
Strong experience in the Healthcare domain (Payer Provider or Health Services) with a clear understanding of sales and broker operations.
Proven track record managing multi-vendor cross-functional programs.
Strong expertise in Agile Hybrid and Waterfall delivery models.
Excellent communication stakeholder management and executive presentation skills.