After-Sales Operations Manager (Overseas Markets)

Hanoi - Vietnam

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Vietnam (Frequent overseas travel)

Company: VinFast

Job Overview

VinFast is seeking an After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets including Indonesia India the Philippines and other international markets. This role plays a critical part in ensuring service excellence operational efficiency and customer satisfaction in VinFasts global expansion journey.

Key Responsibilities

Manage and oversee after-sales operations across assigned overseas markets ensuring alignment with VinFasts global standards and strategies.
Coordinate with local distributors service partners and internal stakeholders to ensure smooth operation of service networks spare parts supply warranty and technical support.
Monitor and improve service KPIs customer satisfaction service quality and operational performance in each market.
Support the setup and scaling of after-sales infrastructure (service centers processes systems training) in new and developing markets.
Act as the main liaison between overseas markets and Vietnam headquarters for all after-sales operational matters.
Identify operational risks issues and gaps; propose and implement corrective and preventive actions.
Conduct frequent overseas business trips to audit operations support market launches and resolve on-site issues.

Prepare operational reports insights and recommendations for senior management.

Requirements

Vietnamese nationality is required.
Strong English proficiency (spoken and written); able to work confidently in an international environment.
Willing and able to travel overseas frequently (high travel intensity).
Proven experience in after-sales operations service operations or customer service management.
Experience in the automotive industry (after-sales/service) is a strong advantage.
Solid understanding of after-sales processes: service operations warranty spare parts dealer/service network management.
Strong problem-solving coordination and stakeholder management skills.
High adaptability resilience and ability to work effectively in fast-paced emerging markets.

Benefits

Be part of a fast-growing global automotive brand with ambitious international expansion plans.
Gain hands-on exposure to multiple international markets in Southeast Asia and South Asia.
Competitive compensation and opportunities for rapid professional growth.

Location: Vietnam (Frequent overseas travel) Company: VinFastJob OverviewVinFast is seeking an After-Sales Operations Manager to oversee and optimize after-sales operations across key overseas markets including Indonesia India the Philippines and other international markets. This role plays a critic...