Account Representative 3 Anchorage AK
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Job Location:
Anchorage, AK - USA
Hourly Salary:
$ 23 - 34
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
$23.58 - $34.78 Hourly
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday to Friday 08:00 to 17:00
LOCATION: 3000 Arctic Boulevard
Employees who are hired or rehired to any position shall be placed at the entrance pay step and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
To be considered for employment applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship including Student Visas and Employment Visas under any circumstances.
Example of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns maintaining billing accuracy and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services billing rates and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systemssuch as KUBRA Maximo customer information systems and service dispatch toolsis essential. Additionally this role coordinates field service appointments for on-site work such as inspections repairs or key box locates. Perform other duties as assigned.
Participate in major emergencies or disasters as outlined in AWWUs disaster plan matrix which defines each employees potential duties and responsibilities. This may include 12-hour work shifts which may continue for 72 hours or more starting at any time an event might occur 7 days a week 24 hours per day.
$23.58 - $34.78 Hourly
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday to Friday 08:00 to 17:00
LOCATION: 3000 Arctic Boulevard
Employees who are hired or rehired to any position shall be placed at the entrance pay step and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.
Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.
To be considered for employment applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship including Student Visas and Employment Visas under any circumstances.
Example of Duties
The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns maintaining billing accuracy and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services billing rates and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systemssuch as KUBRA Maximo customer information systems and service dispatch toolsis essential. Additionally this role coordinates field service appointments for on-site work such as inspections repairs or key box locates. Perform other duties as assigned.
Participate in major emergencies or disasters as outlined in AWWUs disaster plan matrix which defines each employees potential duties and responsibilities. This may include 12-hour work shifts which may continue for 72 hours or more starting at any time an event might occur 7 days a week 24 hours per day.
Additional Qualifications/Responsibilities
Minimum Qualifications / Substitutions / Preferences
High school diploma GED or equivalent and three (3) years of experience in a customer service collection or accounting environment.
Satisfactory background check which includes criminal education and employment history at time of hire.
Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
