Customer Operations Associate

Why Youll Love Softchoice

At Softchoice we aim to unleash the potential of people and technology. Our company was built around the idea that there is only success with team success. We foster a culture of inclusion and fairness where diverse interests experiences and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. Were in it together to make life better for each other our customers our partners and our communities.

The Impact You Will Have

Do you have what it takes to exceed our customers expectations We are looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.

As a member of our Customer Operations team you will work directly with customers and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction you will ensure that customer orders are managed with a combination of speed quality and accuracy.

As a Customer Operations Associate (COA) you will be responsible for providing a best-in-class customer experience and maintaining consistently high customer satisfaction scores. You will support a specific set of Customers and Sales Representatives by providing fulfillment expertise in a fast-paced collaborative environment.

What Youll Do

• Manage customer orders with a focus on quality and accuracy
  

• Fulfill orders with suppliers (PO submission confirming stock managing vendor questions updating order status)
  

• Maintain accuracy on Estimated Time to Ship dates
  

• Proactively manage open orders to drive faster delivery and better pricing
  

• Prevent reduce and resolve rejected orders
  

• Prioritize and manage a high volume of customer and sales requests
  

• Build cross-functional relationships to support product delivery and post-sales support
  

• Engage customers directly to resolve issues and clarify order requirements
  

• Proactively keep customers informed on order status
  

• Collaborate with peers to continuously improve the customer experience
  

• Establish and maintain high customer satisfaction scores (NPS)
  

• Source and provide replacement products when needed
  

What Youll Bring to the Table

• Energetic and enthusiastic communicator with a customer-first mindset
  

• Highly detail-oriented and organized
  

• Ability to work in a cross-functional environment
  

• Strong interpersonal organizational and communication skills
  

• Self-starter with strong problem-solving abilities
  

• Basic knowledge of Microsoft Excel and Outlook
  

• Excellent time management and prioritization skills
  

• Ability to thrive in a fast-paced environment
  

• Experience in customer support and purchasing
  

• SAP experience is considered an asset