IT Availability Managers
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Availability/ Operations Manager needed in Columbia MD!
TS/SCI with active polygraph required!Hours:
Are you ready to make a meaningful impact with a company that values your technical ambition
Join us and experience a company where your contributions truly make a difference!
Description
Operational Oversight:
Supervise 24x7 operations center staff ensuring effective identification prioritization and resolution of operational issues to meet or exceed service level agreements (SLAs) and customer objectives.
Process Implementation & Improvement:
Implement moderately complex core business processes and actively participate in process improvement initiatives to enhance customer service and operational efficiency. Identify significant process matters or enhancements and drive their successful implementation.
Incident Management Leadership:
Lead incident response during critical outages coordinating resources driving rapid resolution and ensuring timely clear notification to management and customer points of contact (POCs).
Staff Development & Performance:
Evaluate employees performance provide coaching and mentoring for professional growth and address performance issues. Make informed recommendations for personnel actions as needed to build a high-performing team.
Reporting & Communication:
Prepare and deliver daily reports on incidents changes problem tickets and SLA status. Develop summary reports on major incidents occurring during shifts ensuring management and stakeholders are well-informed.
Scheduling:
Prepare and manage operations center staff scheduling to ensure continuous coverage and optimal resource utilization in a 24x7 environment.
Collaboration:
Communicate professionally and effectively with all levels of personnel from frontline technicians to senior management fostering a collaborative and responsive operations culture.
HOURS OPTIONS Needed:
Sun Monday 2pm 10p
Tues Wed 3pm 8pm
Tuesday Saturday 3pm to 11pm
Requirements
BS in engineering is desired
Four (4) additional years of relevant network engineering experience may be substituted for a BS
Experience:
Three (3) years of related experience
Demonstrated experience scheduling and supervising staff in a 24x7 operational environment.
Technical Skills:
Strong troubleshooting abilities in both networking and desktop support.
Experience with enterprise management monitoring tools such as HP OpenView SolarWinds or Splunk (preferred).
Proficiency with ITSM tools such as Remedy ServiceNow Service Manager or equivalent (required).
Professional Skills:
Exceptional time management communication interpersonal and presentation skills.
Proven ability to communicate professionally with all levels of personnel and stakeholders.
Strong leadership skills with a track record of developing high-performing teams.
Additional Requirements:
Ability to work in a fast-paced mission-critical environment with shifting priorities.
Availability to provide on-call support or work non-standard hours as needed
Can also apply to send resume to
Approximate Salary Range: $84000 - $92200
A variety of factors impact the final salary offered including but not limited to geographic location contract labor categories and wage rates relevant work experience specialized skills and competencies education and certifications.
401(k) with 6% company match - VESTS IMMEDIATELY
Medical Insurance (with HSA and HRA options)
Dental and Vision Insurance
Life and Disability Insurance
Complimentary Identity Theft Protection
Tuition/Certification Reimbursement
Paid Time Off
Referral bonuses
And more!
At Flash Technology Group we truly care about our team offering flexibility for a balanced life competitive compensation and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare financial and family support retirement planning and ongoing learning. Were committed to your growth and happiness!
Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity age national origin disability protected veteran status or any other protected characteristic.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
The Leading Provider of Technology Training and Security Solutions to the US Government and Intelligence Community. Contact us today
