IT Support Engineer
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Job Location:
Hourly Salary:
Experience Required:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
In the role of IT Support Engineer you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking VPN and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.
Primary Duties:
- Be an integral point for ticket escalation for higher level issues.
- Accepts tickets through HelpMe (BMS) within the ICS SLAs.
- Update tickets on a daily basis and communicate with the clients regarding resolution.
- Assist other associates.
- Assist other departments includes IT Help Desk and auditing ICS IT software.
Requirements
Required Skill Sets and/or Training
- Experience working as a technician or Help Desk environment of 3 years or more
Preferred Experience
- Experience in Windows Server Routing Switching and Microsoft 365 (InTune)
- Working in multiple server environments
- PMP Training and Certification- Online
- Kaseya Training- Internal
- BMS online
- Sophos Technician online
- Datto Backupify and BCDR online
- IT Glue Admin online
- Barracuda Admin online
- Cisco Umbrella online
- Huntress online
Required Skills:
Required Skill Sets and/or Training Experience working as a technician or Help Desk environment of 3 years or more Preferred Experience Experience in Windows Server Routing Switching and Microsoft 365 (InTune) Working in multiple server environments PMP Training and Certification- Online Kaseya Training- Internal BMS online Sophos Technician online Datto Backupify and BCDR online IT Glue Admin online Barracuda Admin online Cisco Umbrella online Huntress online
Required Education:
BS degree preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
