IT Support Engineer 2

San Antonio, TX - USA

Hourly Salary: $ 30 - 50

Experience Required: 5years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

In the role of IT Support Engineer II you will be instrumental in delivering high-quality technical support and software troubleshooting to ensure seamless computer management across client organizations. You will utilize your core skills in desktop and network support along with premium expertise in Microsoft Windows Server and Microsoft Intune. Your relevant knowledge in computer networking VPN and SCCM will enhance our operational efficiency. Join our team to contribute to a robust IT infrastructure and provide exceptional service in a dynamic environment.

Primary Duties:

Be an integral point for ticket escalation for higher level issues.
Accepts tickets through HelpMe (BMS) within the ICS SLAs.
Update tickets on a daily basis and communicate with the clients regarding resolution.
Assist L1 associates.
Assist other departments includes IT Help Desk and auditing ICS IT software.

Requirements

Required Skill Sets and/or Training

Requires experience in Windows Server Routing Switching and Microsoft 365 (InTune)

Preferred Experience

Working in multiple server environments
PMP Training and Certification- Online
Kaseya Training- Internal
BMS online
Sophos Technician online
Datto Backupify and BCDR online
IT Glue Admin online
Barracuda Admin online
Cisco Umbrella online
Huntress online

Required Skills:

Required Skill Sets and/or Training Requires experience in Windows Server Routing Switching and Microsoft 365 (InTune) Preferred Experience Working in multiple server environments PMP Training and Certification- Online Kaseya Training- Internal BMS online Sophos Technician online Datto Backupify and BCDR online IT Glue Admin online Barracuda Admin online Cisco Umbrella online Huntress online

Required Education:

BS degree preferred