Senior Consultant ServiceNow HR Specialist

Job Title: Senior Consultant - ServiceNow HR Specialist

Career Level: D3

Introduction to role:

Are you ready to design human-centered HR experiences on ServiceNow that scale globally and measurably improve how our colleagues work every day In this role you will shape the HR Service Catalog Journeys and Lifecycle Events that power our people operations enabling our scientists clinicians and teams to focus their time on delivering life-changing medicines. Your work will simplify complex processes remove friction and bring clarity to how colleagues get helpmaking an impact that ultimately reaches patients.

You will join a high-energy technology group that partners across the enterprise to deliver reliable data-driven HR services. From reusable design patterns to governance and quality you will set standards that others follow. Can you turn data into decisions that lift CSAT reduce cycle time and increase automation coverage This is your opportunity to own outcomes end-to-endfrom requirements and configuration through testing analytics and continuous improvement.

Accountabilities:

• Service Catalogue & Form Design: Lead end-to-end design of HR Service Catalog forms aligned to HR policies data privacy and accessibility standards; ensure consistent taxonomy and naming conventions per platform guidelines to drive adoption and clarity.

• Reusable Design Patterns: Translate business requirements into scalable components (fields logic UI policies client scripts) that reduce duplication and speed time-to-value across the catalog.

• Governance & Controls: Maintain governance over form logic validations dynamic behavior and routing rules; chip in to HRSD design standards and participate in platform governance (CAB/ECAB) to protect stability and compliance.

• Testing & Quality: Define SIT/UAT plans test scenarios and acceptance criteria; manage defect triage and sign-off in line with change control and audit requirements to assure release quality and traceability.

HR Case Management Journeys & Lifecycle Events:

• Configuration & Enablement: Configure case templates assignment rules SLAs and blocking issue paths; enable HR Journeys aligned to our operating model and service tiering for consistent colleague outcomes.

• Lifecycle Events: Document and maintain end-to-end ServiceNow Lifecycle Event journeys (Onboarding Offboarding Internal Moves/Transfers) including triggers orchestration handoffs approvals and compliance checkpoints across HR Talent Acquisition IT Facilities Security Payroll and Workforce Management.

• Operational Continuity: Support regression testing during platform upgrades; proactively identify automation opportunities (dynamic routing knowledge-based deflection) to improve experience and efficiency.

• Run Support: Triage and resolve BAU HRSD tickets; develop knowledge articles and runbooks that strengthen colleague self-service and advisor enablement.

Analytics & Reporting:

• Experience & Performance Dashboards: Build and maintain dashboards in Power BI/ServiceNow to track form usage case volumes resolution times backlog health and colleague satisfaction (CSAT/ESAT) aligned to People Experience metrics.

• Insights to Action: Provide data-driven recommendations and quantify outcomes (cycle time deflection rate automation coverage); present insights to HR Services leadership and platform governance forums to inform priorities and investments.

• Compliance & Data Integrity: Support audit readiness and reporting ensuring appropriate access retention and data quality in line with policies GDPR and regional regulations.

Agile Delivery & Demand Management:

• Ways of Working: Apply Scrum/Kanban to plan sprints run reviews and retrospectives and drive continuous improvement.

• Backlog & Demand: Author clear user stories with acceptance criteria; prioritize the product backlog; manage demand and capacity in Jira aligned to quarterly planning and governance cadences.

• Delivery Metrics: Track velocity throughput and lead time; forecast demand to inform resourcing and release planning.

Business Analysis & Collaborator Engagement:

• Analysis Excellence: Elicit document and validate requirements; map end-to-end processes and identify simplification and automation opportunities for Lifecycle Events and core HR services.

• Multi-functional Partnering: Serve as liaison across HR Services Talent Acquisition People Experience IT (Identity & Access End-User Services) Facilities Security Payroll and Platform Governance to ensure seamless colleague journeys.

• Facilitation & Alignment: Lead workshops and participate in sprint ceremonies to align priorities scope and timelines; ensure traceability from business outcomes to configuration and release.

Essential Skills/Experience:

• Proven capability designing ServiceNow HR Service Catalog forms aligned to HR policy data privacy and accessibility standards using consistent taxonomy and naming conventions

• Hands-on experience creating scalable reusable components (fields logic UI policies client scripts) that reflect enterprise design principles

• Practical governance experience maintaining form logic validations dynamic behavior and routing; participation in CAB/ECAB processes

• Strong test leadership defining SIT/UAT plans test scenarios and acceptance criteria; managing defect triage and change control sign-off

• ServiceNow HR Case Management configuration expertise across case templates assignment rules SLAs and blocking issues; enablement of HR Journeys

• End-to-end documentation and maintenance of Lifecycle Events (Onboarding Offboarding Internal Moves/Transfers) including orchestration approvals and compliance checkpoints across multiple functions

• Experience supporting regression testing during platform upgrades; identification of automation opportunities such as dynamic routing and knowledge-based deflection

• Run support for BAU HRSD tickets; creation of knowledge articles and runbooks for self-service and advisor enablement

• Dashboard design and maintenance in Power BI and/or ServiceNow for usage volume timeliness backlog and CSAT/ESAT metrics

• Ability to provide data-driven recommendations with quantified outcomes (cycle time deflection rate automation coverage) and present to leadership and governance forums

• Knowledge of audit readiness access controls retention and data quality aligned to GDPR and regional regulations

• Proficiency applying Scrum/Kanban; sprint planning reviews retrospectives and continuous improvement

• Backlog management in Jira; authoring user stories with acceptance criteria; demand and capacity management aligned to quarterly planning

• Use of delivery metrics (velocity throughput lead time) to forecast demand and inform resourcing and release planning

• Business analysis skills to elicit and validate requirements map end-to-end processes and identify simplification and automation opportunities

• Experience partnering across HR TA IT Facilities Security Payroll and governance to orchestrate seamless colleague journeys

• Facilitation of workshops and sprint ceremonies ensuring traceability from business outcomes to configuration

Desirable Skills/Experience:

• ServiceNow HRSD certification and familiarity with Flow Designer IntegrationHub and platform scripting (e.g. JavaScript) for client/server logic

• Experience integrating HRSD with identity and access management ITSM and payroll systems

• Working knowledge of accessibility standards (e.g. WCAG) and their application to form and portal design

• Exposure to operating in regulated audited environments with strong evidence practices

• Advanced Power BI skills (DAX data modeling) and experience designing CSAT/ESAT measurement frameworks

• Experience with global HR operating models and regional data protection requirements beyond GDPR

• Background in HR operations or people experience bringing practical insight to journey and case design

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here technologists work shoulder-to-shoulder with scientists and operations teams to remove friction at scale so breakthroughs reach patients faster. You will experiment with leading platforms and data to redesign how work gets done surrounded by inclusive curious minds who value kindness alongside ambition. With real investment and a mandate to simplify and automate we bring unexpected teams together to spark bold ideas and deliver themcombining rigorous standards with the freedom to innovateso your contribution is visible in the experience of every colleague and ultimately in the medicines that change lives.

Call to Action:

Step into a role where your ServiceNow expertise drives measurable outcomesshare your profile today and help us build HR experiences that free our people to save more lives.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.