IT & Systems Specialist

Richmond, VA - USA

Monthly Salary: $ 65000 - 95000

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

IT & Systems Specialist

Fireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service weve made it easier than ever to specify and purchase beautiful sustainable tile sourced and handcrafted in the US. Our tireless commitment to innovation transparency and sustainability has not gone unrecognized. We aim to grow 25-35% annually and are the first tile company recognized as a B Corp for how we use Business as a Force for Good. With an innovative product an ambitious team and an inspiring mission were changing the way you think about tile. Come join the makers who support the dreamers!

We are looking for a passionate versatile and hands-on IT & Systems Specialist to join our team and contribute to our mission of doing good by crafting products intentionally collaboratively and transparently.

The Team Youll Work With

As the IT & Systems Specialist you will be an integral part of our talented Operations and Technology team collaborating to ensure seamless connectivity between our office tile manufacturing floor and our new high-end marble fabrication facility. You will bridge the gap between traditional IT support and industrial automation playing a key role in integrating new CNC and Waterjet technologies into our network infrastructure. This role offers the opportunity to help with technical architecture of a growing multi-site production operation. Reporting to the IT/Operations Manager this position is located primarily in Richmond CA with travel to San Francisco Berkeley and Aromas (Onsite). Our culture thrives on professional development ongoing training and opportunities for growth within the organization. This is a salary position and pays $65000 - $95000.

Meet the Hiring Manager Marshall McKerchie! Joined Fireclay Tile in 2024 to spearhead digital transformation and manufacturing excellence. The team supports every corner of the organization ensuring our digital tools work as hard as our makers do. By putting technology at the heart of our operations were streamlining workflows and creating a more seamless efficient experience for our entire team.

What Youll Achieve

Ensure High Uptime: Maintain and troubleshoot workstations and network hardware across our locations to keep production moving.
Integrate New Acquisitions: Lead the technical setup for our new marble countertop division ensuring CNC machines and Waterjets are networked and operational.
Bridge the IT/OT Gap: Act as the primary responder for both office-based software issues and floor-based hardware failures.
Optimize Cross-Site Connectivity: Manage the secure transfer and storage of design data between our creative teams and the fabrication machines.
Hardware Reliability: Use diagnostic tools to identify and resolve connectivity issues within industrial control panels and network racks.

What We Look For in You

We are looking for someone who is resourceful curious and mechanically inclined possessing a Swiss Army Knife approach to technology. You are excited to support high-end craftsmanship through modern automation and thrive in a dynamic multi-site manufacturing environment.

The Generalist Mindset: You enjoy knowing a little about a lot and are equally comfortable at a CLI prompt or using a volt meter.
Independent Problem Solver: You work with flexibility and authority over daily priorities identifying what needs fixing before it halts production.
Manufacturing Resilience: You are comfortable working in a fabrication environment (dust noise and machinery) and understand that IT includes the cables running to a Waterjet.
Mobile & Adaptable: You enjoy the variety of traveling between our Bay Area and Aromas locations to provide hands-on support.

Technical Skills

Network/Hardware: Proficiency in LAN/WAN Wi-Fi troubleshooting and hardware diagnostics (Network testers Volt meters).
Software: Windows OS Mac OS Microsoft 365 administration Google Work Space and basic ERP support.
Industrial Awareness: Exposure to PLCs CNC machine interfaces or automated fabrication software (CAD/CAM environment) is highly preferred.

Soft Skills

Clear Communication: Ability to translate technical jargon for both office staff and shop-floor fabricators.
Adaptability: A calm demeanor when troubleshooting time-sensitive equipment failures.
Project Management: Ability to self-organize tasks across multiple geographic locations.

Why Fireclay

Beyond the role itself heres what makes Fireclay Tile a special place to work:

Our Mission: We are on a mission to do good by crafting products intentionally collaboratively and transparently. We are the makers who support the dreamers.
Our Values: We live by Kindness Honesty Tread Lightly on the Earth Measure Twice Cut Once and Ganas (Desire).
Our Commitment: We are accountable to the B Corp standards prioritizing People and Planet alongside Profit.
Growth and Innovation: We are committed to 25-35% annual growth and are revolutionizing the tile and design industry.
Our Culture: We foster a culture of professional development ongoing training and opportunities for growth.
Our Benefits: We offer a comprehensive compensation package including medical financial and other benefits such as a 4% 401(k) match Flexible Time Off sick time parental leave and other perks. Visit to view details of our benefits and perks offered.

Serving as a Fireclay Tile Brand Ambassador representing our core values including:

Kindness Honesty Tread Lightly on the Earth Measure Twice Cut Once Ganas (Desire)

Accountable to the B Corp standards we take care of our People and our Planet while turning a Profit.

The total compensation package for this position may also include other elements stock options and discretionary bonus. Details of participation in these benefit plans will be provided if a teammate receives an offer of employment.

Fireclay provides equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex pregnancy sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Fireclay will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation please let us know by contacting

Required Experience:

IT & Systems SpecialistFireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service weve made it easier than ever to specify and purchase beautiful sustainable tile sourced and ha...