IT & Solutions Specialist

Richmond, VA - USA

Monthly Salary: $ 75000 - 105000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

IT & Solutions Specialist

Fireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service weve made it easier than ever to specify and purchase beautiful sustainable tile sourced and handcrafted in the US. Our tireless commitment to innovation transparency and sustainability has not gone unrecognized. We aim to grow 25-35% annually and are the first tile company recognized as a B Corp for how we use Business as a Force for Good. With an innovative product an ambitious team and an inspiring mission were changing the way you think about tile. Come join the makers who support the dreamers!

We are looking for a smart curious and highly adaptable IT & Solutions Specialist to support both hands-on IT operations and enterprise systems design and implementation.

This is a hybrid role by design:

50% IT & systems support in a live manufacturing and fabrication environment
50% solution architecture process mapping and enterprise software implementation with a primary focus on supporting Fox Marble our high-end marble fabrication business

You will work directly with the executive team helping translate business needs into technical solutions and playing a hands-on role in implementing those solutions.

This role is perfect for someone who enjoys being close to the business learning fast and applying modern technologyincluding AI toolsto real operational challenges.

The Team Youll Work With

As the IT & Solutions Specialist you will be an integral part of our talented Operations and Technology team supporting connectivity across our office environments tile manufacturing floor and marble fabrication facilities. You will bridge the gap between traditional IT support and industrial automation playing a key role in integrating new CNC and Waterjet technologies into our network infrastructure. This role offers the opportunity to help with technical architecture of a growing multi-site production operation. Reporting to the IT/Operations Manager this position is located primarily in Richmond CA with travel to San Francisco Berkeley and Aromas (Onsite). Our culture thrives on professional development ongoing training and opportunities for growth within the organization. This is a salary position and pays $75000 - $105000.

Meet the Hiring Manager Marshall McKerchie! Joined Fireclay Tile in 2024 to spearhead digital transformation and manufacturing excellence. The team supports every corner of the organization ensuring our digital tools work as hard as our makers do. By putting technology at the heart of our operations were streamlining workflows and creating a more seamless efficient experience for our entire team.

What Youll Achieve

IT & Manufacturing Systems (50%)

Maintain and troubleshoot workstations networks and devices across multiple sites
Provide hands-on IT support in both office and manufacturing environments
Support CNC machines Waterjets and shop-floor systems from a networking and systems perspective
Act as a bridge between office-based software issues and floor-based hardware or connectivity challenges
Help document systems SOPs and basic security best practices

Enterprise Systems & Solutions (50%)

Work directly with executives and functional leaders to understand business processes and technology needs
Map current-state workflows and identify opportunities for automation integration or simplification
Help design configure and implement enterprise software tools (CRM workflow reporting etc.)
Support system integrations data flows and light scripting or automation
Apply AI tools (LLMs automation platforms analytics) to improve efficiency and decision-making
Own small projects end-to-endfrom requirements to implementation to iteration

What We Look For in You

Were looking for someone who is resourceful AI first and comfortable wearing a hard hat. You enjoy learning fast solving ambiguous problems and working close to the businessnot just behind a ticketing system.

Mindset & Traits

Strong generalist instinctscomfortable knowing a little about a lot
AI-forward and excited about applying modern tools to real operations
Comfortable working in a manufacturing environment (dust noise machinery)
Clear communicator who can work effectively with executives and shop-floor teams alike

Technical Skills (Expected or Willing to Learn)

IT Fundamentals: Windows & macOS hardware troubleshooting networking basics (LAN/WAN/Wi-Fi)
Software & Systems: Microsoft 365 Google Workspace basic CRM or business systems exposure
Industrial Awareness (Nice to Have):
- CNC or Waterjet environments
- CAD/CAM or fabrication software
- PLCs or industrial networking concepts
AI & Modern Tools: Experience with LLMs automation tools analytics or scripting

Soft Skills

Ability to translate technical concepts for non-technical teammates
Calm and methodical when troubleshooting time-sensitive issues
Organized and self-directed across multiple sites and priorities

Why Fireclay

Beyond the role itself heres what makes Fireclay Tile a special place to work:

Our Mission: We are on a mission to do good by crafting products intentionally collaboratively and transparently. We are the makers who support the dreamers.
Our Values: We live by Kindness Honesty Tread Lightly on the Earth Measure Twice Cut Once and Ganas (Desire).
Our Commitment: We are accountable to the B Corp standards prioritizing People and Planet alongside Profit.
Growth and Innovation: We are committed to 25-35% annual growth and are revolutionizing the tile and design industry.
Our Culture: We foster a culture of professional development ongoing training and opportunities for growth.
Our Benefits: We offer a comprehensive compensation package including medical financial and other benefits such as a 4% 401(k) match Flexible Time Off sick time parental leave and other perks. Visit to view details of our benefits and perks offered.

Serving as a Fireclay Tile Brand Ambassador representing our core values including:

Kindness Honesty Tread Lightly on the Earth Measure Twice Cut Once Ganas (Desire)

Accountable to the B Corp standards we take care of our People and our Planet while turning a Profit.

The total compensation package for this position may also include other elements stock options and discretionary bonus. Details of participation in these benefit plans will be provided if a teammate receives an offer of employment.

Fireclay provides equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex pregnancy sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Fireclay will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation please let us know by contacting

Required Experience:

IT & Solutions SpecialistFireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service weve made it easier than ever to specify and purchase beautiful sustainable tile sourced and ...