Senior Manager – P&C Insurance

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager / Manager/Senior Manager P&C Insurance
Responsibilities:
Process and people leader with direct independent client relation and client handling
Leadership experience of managing a team size of 40-60 ability to work in an environment of multiple priorities and conflicting deadlines
Manage FTEs SME Management Trainee Assistant Manager levels based on budget requirements & directions provided by Leadership team
Accomplishment in process optimization operation management and client servicing & team management with key focus on cost control revenue maximization and strategic planning and change management
Drive operational rigor manage SLAs and KPIs drive continuous process improvements/efficiency
Good knowledge of P&C Insurance Claims with team leading and client handling experience
Hands-on MIS skillset to drive insightful performance deep dive with client - responsible for weekly/monthly reporting to both internal management and client stakeholders
Leading weekly/monthly/quarterly discussions on operations with international client stakeholders
Ability to function effectively in a team environment exercising good judgment
Provide quality control for all types of policies and endorsements generated by the business unit.
Ensure that turnaround time and quality of documents meets Company service standards
Manage own work in process and support team efforts to ensure that individual team and office goals are met of performing quality audits
Understanding of risks faced by the function and the controls in place to manage and mitigate
Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
Approving hiring and redeployment requests within his/her group
Queue Management Effectively managing and monitoring queue
Sharing RCA on escalations received followed with good problem solving skills & attention to detail.
Should have wing to wing knowledge of the FNOL SNOL Payments closings and other claims related activities
Support Knowledge transfer at the time of process transition from the business site
Innovate ideas to error proof the process & reduce manual interventions
Conduct and participate in knowledge transfer sessions for new joiners in the team

Qualifications we seek in you

Minimum qualifications
Any Graduate / Post Graduate
Relevant team leading experience in Claims P&C Insurance industry
Communication skills for client handling Good Written and spoken Communication Skills

Preferred qualifications
MIS skillset - Good knowledge of MS Office specifically MS Excel & Word
Preferred Certification: AINS IIA CIP CPCU
Preferred Candidate with Green Belt certification
Preferred Candidate with onsite transition experience.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.