CONVERSION & RETENTION TEAMS

Conversion & Retention Agents and Team Leaders (Korean Italian Swedish German and more ....)
Location: Limassol Cyprus

About the Role Our client an established forex broker in Cyprus is expanding multilingual Conversion & Retention teams and is hiring experienced Agents and Team Leaders fluent in Korean Italian Swedish or German.(any other available team welcome)

Open Roles

• Conversion & Retention Agents Korean / Italian / Swedish / German
• Team Leaders Conversion & Retention Korean / Italian / Swedish / German

Any other teams available apply and contact us via @TTHTheTalentHunter

Key Responsibilities Agents

• Handle inbound/outbound contacts (phone email chat) in the target language.
• Convert trial/lead accounts to funded/active clients and support onboarding.
• Retain reactivate and manage existing client relationships; handle objections.
• Advise on account types trading platforms (MT4/MT5) deposits/withdrawals and promotions.
• Maintain CRM records and meet daily/monthly KPIs.
• Coordinate with Compliance/Operations for KYC/AML and account issues.

Key Responsibilities Team Leaders

• Lead coach and motivate a language-specific conversion & retention team to meet monthly targets. If a Team Leader currently manages a team in a different language than the one advertised or is open to leading a multilingual team please dont hesitate to contact us we welcome experienced leaders regardless of current team language.
• Monitor KPIs deliver performance reviews and run training sessions.
• Improve conversion funnels and retention campaigns; manage escalations.
• Liaise with Sales Marketing and Compliance for campaign alignment.

Required Experience & Skills Agents

• Native/near-native fluency in Korean Italian Swedish or German strong English. (Any other language welcome)
• 2 years in conversion retention sales or customer success in financial services (forex/CFD experience preferred).
• CRM experience (Salesforce/HubSpot or similar) strong persuasion and organizational skills.
• Target-driven resilient and compliant with regulatory requirements.

Required Experience & Skills Team Leaders

• Native/near-native fluency in the listed language strong English.
• 3 years in financial services sales/retention with 1 year people management.
• Proven track record meeting conversion/retention targets and improving team KPIs.
• Strong coaching reporting and stakeholder-management skills; understanding of KYC/AML and trading products.

Compensation & Benefits

• Competitive base salary performance-based bonuses/commission (details provided by client).
• Career progression within an international broker.
• Full-time on-site employment in Limassol (no hybrid/remote).

Application Instructions (via our agency) Send C

Equal Opportunity Client is an equal opportunity employer.