Arabic Retention

Limassol - Cyprus

Monthly Salary: EUR 2500 - 3500

Experience Required: 1-3years

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

We are a leading Regulated Forex trading company headquartered in Cyprus providing comprehensive trading solutions to clients worldwide. Our company prides itself on its commitment to excellence innovation and customer satisfaction. We are currently seeking a talented and motivated individual to join our team as an Arabic Retention Specialist.

Requirements

As an Arabic Retention Specialist you will be responsible for fostering strong relationships with our Arabic-speaking clients ensuring their satisfaction and maximizing their retention and lifetime value. You will work closely with our customer base to understand their needs address any concerns and provide personalized support to enhance their trading experience. This role requires a deep understanding of the Forex market excellent communication skills in Arabic and English and a passion for building long-term client relationships

1. Build and maintain strong relationships with Arabic-speaking clients through regular communication via phone email and live chat.

2. Provide personalized support and assistance to clients including account management technical support and guidance on trading strategies.

3. Monitor client activity and trading patterns to identify opportunities for retention and upselling.

4. Proactively reach out to clients to offer relevant promotions bonuses and educational resources to enhance their trading experience.

5. Collaborate with other departments such as marketing and compliance to ensure a seamless experience for clients and compliance with regulatory requirements.

6. Stay up-to-date on market trends news and events to provide timely and relevant information to clients.

7. Utilize CRM systems and other tools to maintain accurate records of client interactions and track retention efforts.

8. Meet and exceed retention targets and KPIs set by the company.

Benefits

1. Competitive salary and performance-based bonuses.

2. Opportunities for career growth and development within a dynamic and growing company.

3. Comprehensive training and ongoing support.

4. Vibrant and inclusive work environment with a diverse team of professionals.