Sr IT Regional Support Specialist

Primary Function of Position

The Sr. IT Regional Support Specialist is an onsite position responsible for supporting hardware and software for engineering manufacturing and logistics lines by utilizing best practices as defined and facilitated by the IT Support Services Infrastructure Security and Network departments. The scope support includes all computers printers cell phones telecom (VOIP) audio visual network equipment operating systems network access e-mail third party software used to support business functions and various internal corporate supported business applications.

This is a full-time role to provide senior level support with occasional overtime and on call support as required by the business or management.

Essential Job Duties

• Respond onsite to requests for IT assistance directly from site users or as escalated from Tier I or II support
• Be part of a 24x7x365 on call rotation and/or provide after-hours support as needed
• Document and maintain processes best practices knowledge bases and training materials
• Support varied site IT needs including computers printers infrastructure and other 3rd-party hardware
• Manage or participate in various assigned projects as needed
• Ensure site departmental and company goals are met completely and on time.
• Communicate with site and team management to provide timely reporting of issues status and resolutions
• Coordinate with other IT teams such as Business Applications Infrastructure Support and Building Facilities teams to facilitate issue resolution and project completion
• Support core domain services such as DHCP DNS Group Policy Azure an Active Directory environment
• Use existing system imaging infrastructure to build and deploy new computers.
• Image configure install hardware and software for break/fix and new hire deployments
• Be onsite liaison for various onsite IT vendor management issues.
• Conduct inventory counts of IT consumables for sufficient break/fix & new hire deployments
• Participate in support team process building conversations and activities

Qualifications :

Required Skills and Experience

• Bachelors degree or equivalent work experience is required

• At least 5 years experience supporting a Windows operating system computing environment
• Excellent troubleshooting skills using a methodical approach
• Well-developed customer service attention to detail time management and organizational skills
• Strong communication skills both verbal and written including grammar spelling punctuation and formatting for readability
• Advanced knowledge of Microsoft Operating Systems required
• Experience supporting an Active Directory environment and various business applications is required
• Ability to transpose and present IT work from jargon heavy to lay understanding.
• Deep understanding of Organizational Units (OUs) Group Policy Objects (GPOs) and Security Groups required
• Ability to repeatedly lift 50 lbs. to workbench/desk top height is required
• Weekend and non-business hours support required as needed
• Relevant certifications such as CCENT or higher various MCITP Security A and ITIL are desired
• Should be flexible and able to complete projects outside normal daily duties as needed
• Functional familiarity with SCCM Exchange Online and Microsoft 365 administration desired
• Experience working in a manufacturing or logistics environment is desired
• Experience with Zoom video and VoIP infrastructure and endpoints is desired
• Experience with SAP ServiceNow Agile FedEx Ship Manager OKTA SAM McAfee are a plus

We are an AA/EEO/Veterans/Disabled employer

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time