Senior Program Manager, Strategic Revenue Engagements

ServiceNow makes work work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. The Strategic Revenue Engagements (Elevate) team drives high-impact strategies that support ServiceNows long-term revenue growth through growth strategy and execution innovative programs and operational excellence.

The Senior Program Manager Strategic Revenue Engagements plays a critical operational role in enabling revenue growth through strategic spend intelligence and partnership leverage. You will analyze ServiceNows partnership investments and business unit spending patterns to identify where reciprocal revenue opportunities exist build qualification systems to prioritize these opportunities and manage the operational execution required to convert qualified deals from commitment to close. Working at the intersection of procurement intelligence partnership analytics and deal operations youll provide Regional 360 Leads with data-driven insights and ensure all deal requirements are tracked and completed. This role is ideal for an analytical operator who excels at building scalable processes coordinating cross-functional workstreams and translating complex spending data into actionable commercial opportunities.

Priorities & Responsibilities

• Business Unit Partnership & Demand Intelligence: Work closely with BU leaders to understand buy signals renewal patterns and identify emerging demand for products and services. Serve as a trusted advisor in translating partnership dynamics into growth opportunities.
• Growth Strategies: Conduct proactive analysis to identify and prioritize 360 deal opportunities providing Regional 360 Leads with actionable insights on spend patterns deal dynamics and historical performance across both buy-side and sell-side transactions.
• Establish Frameworks & Processes: Design implement and refine scalable processes and decision matrices that enable proactive deal discovery and future growth.
• Deal Requirements & Execution Management: Ensure all deal requirements documentation and compliance steps are completed once opportunities are committed by Regional 360 Leads. Coordinate cross-functional requirements across legal finance procurement and operations. Track deal progression and ensure seamless execution from commitment through close.
• Post-Deal Tracking & Health Monitoring: Partner with BU owners to establish post-deal tracking mechanisms monitor deal health and identify early warning signals. Conduct post-deal reviews to capture lessons learned and drive continuous improvement of qualification and execution processes.
• Data-Driven Insights & Reporting: Leverage spend data CRM analytics and market intelligence to generate insights that inform strategic decisions. Create regular reporting on pipeline health deal progression and program effectiveness that drives accountability and transparency.

Qualifications :

Qualifications

• 7-10 years of experience in Business strategy Program management Deal Desk or GTM strategy within enterprise environments (ideally SaaS or technology).

• Understanding of both buy-side and sell-side dynamics of enterprise relationships

• Demonstrated ability to influence and align cross-functional stakeholders.

• Proven track record in designing and implementing frameworks and processes for scalable growth.

• Strong analytical programmatic organizational and communication skills

• Collaborative proactive and outcome-focused mindset.

Preferred Skills

• Familiarity with ServiceNow solutions and ecosystem.

• Experience in post-deal tracking account health monitoring and deal success metrics

• Ability to leverage data-driven insights for decision-making and growth acceleration.

FD21

For positions in this location we offer a base pay of $146400 - $256200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time