Engineer I, Technical Support (NCG)
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
Must be available to work on-site at our Bangalore office5days per week.
About the role
To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware software communications installation or a blend of variables.
What you will do
- Enphase support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Phone calls / Chats / Emails from Enphase customers during assigned hours.
- Candidate needs to agree to following as a precondition
- Work on weekends
- Work in night shifts (9:00 PM & 11:00 PM login) shifts
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting approving and executing warranty claims.
- Providing pre-sales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desk software platform.
- Coordinating with Enphase Engineering with tracking of field-issues and subsequent product-modifications logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
- Following departmental conventions and procedures.
- Participating in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual.
- Performing other duties as assigned.
Who you are and what you bring
- Should be a Graduate B.E/B. Tech
- New College Graduates / Freshers with 60% and above in 10th& 12th 70% and above in graduation only would be considered for the role. Scores are mandatory to be shared along with the resume
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers
- Strong verbal and written communications skills in English
- Computer literate (PC skills essential Mac OS desirable)
- General understanding of electrical concepts AC & DC circuits electrical or electronics background would be highly desirable
- Exposure to solar/PV-related environments
Required Experience:
IC
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Enphase is a global energy management technology company that provides residential and commercial solar plus storage solutions. We manufacture solutions spanning solar generation, energy storage, and web-based monitoring and control.
