Sr. Support Analyst Lead L2 CGI
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Direct Responsibilities
Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members management vendors other internal IT teams.
Perform activities related to implementation and rollout for upgrades of existing services.
Pro-actively coverage in the Follow the Sun support model: perform regular checks and handover to other support teams in Singapore and New York.
Pro-actively manage the capacity of production applications
Plan and implement application releases load tests and configuration changes
Customize production tools (monitoring batch scheduling backups etc.)
Provide feedback and propose solutions to management on performance capacity
monitor manage and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)
Technical & Behavioral Competencies
System administration Strong knowledge on Linux/Unix systems with ability to tune
Operating systems for optimum performance. Good knowledge on windows
Strong all-around IT background and proven experience in electronic trading markets on similar environments.
Scripting (Python PERL Shell SQL....) and development skills for administration monitoring and support tools.
Databases exposure to or skills in SQL Server and Oracle
ECN connectivity
Good network and firewall infrastructure understanding.
Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).
Ability to analyze network captures
Knowledge of Capital Markets business and environments is essential
DEVOPS tools like Ansible Jenkins Bitbucket Teamcity Artifactory etc.
Experience on Tools like Geneos Dynatrace Bladelogic Autosys CFT MQ SFTP Splunk Graphana etc
Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members management vendors other internal IT teams.
Perform activities related to implementation and rollout for upgrades of existing services.
Pro-actively coverage in the Follow the Sun support model: perform regular checks and handover to other support teams in Singapore and New York.
Pro-actively manage the capacity of production applications
Plan and implement application releases load tests and configuration changes
Customize production tools (monitoring batch scheduling backups etc.)
Provide feedback and propose solutions to management on performance capacity
monitor manage and improve availability and performance of the production environments (from presentation and application layers to middleware and databases)
Technical & Behavioral Competencies
System administration Strong knowledge on Linux/Unix systems with ability to tune
Operating systems for optimum performance. Good knowledge on windows
Strong all-around IT background and proven experience in electronic trading markets on similar environments.
Scripting (Python PERL Shell SQL....) and development skills for administration monitoring and support tools.
Databases exposure to or skills in SQL Server and Oracle
ECN connectivity
Good network and firewall infrastructure understanding.
Good understanding of multicast messaging (ideally in a Tibco Rendezvous environment).
Ability to analyze network captures
Knowledge of Capital Markets business and environments is essential
DEVOPS tools like Ansible Jenkins Bitbucket Teamcity Artifactory etc.
Experience on Tools like Geneos Dynatrace Bladelogic Autosys CFT MQ SFTP Splunk Graphana etc
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
