Customer Support Specialist

Navi Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Business Title - CSR Associate 1

Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Client. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing Marketing and Sales Supply Chain etc.) to meet company objectives.

Responsibilities Duties:

Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers which are typically priority and foundational customers with a high degree of complexity.
Maintains a thorough knowledge of the businesses products businesses applications and service offerings.
Strengthens customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence.
Coordinates activity at assigned customer accounts proactively address issues and implement solutions.
Maintains service levels according to business prioritization
Differentiates between customer requirements and client capabilities; choose the best cost effective solution.
Supports commercial strategies with Client customers across multiple businesses.

Experience:

Required education: Bachelors Degree

Comments for Suppliers:

Need experience in complaints handling.

Business Title - CSR Associate 1 Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Client. Provides solutions to the customer while managing operational needs and collaborating closely with functi...