German Speaking Customer Support Specialist – Swiss Market

Katowice - Poland

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Support Specialist Swiss Market

Introduction

A global customer experience provider is seeking a Swiss German-speaking Customer Support Specialist for their modern office in Katowice Poland. In this role you will provide high-quality pre- and after-sales support for a premium consumer products brand. You will be part of a multilingual team delivering professional and solution-oriented service across various communication channels. If you enjoy interacting with customers and want to work in a dynamic international environment this is a perfect opportunity!

Your Role

Customer Interaction: Handle incoming inquiries via phone email chat social media and contact forms.
Product Support: Provide detailed product comparisons share special offers and guide customers through the purchasing process.
Technical Assistance: Resolve basic technical issues and process warranty claims efficiently.
Brand Ambassadorship: Maintain a professional and friendly tone to uphold a positive brand image.
Data Management: Use internal systems and documentation to ensure accurate and reliable data handling.

Your Qualifications

Languages: Native or fluent in Swiss German (C1 level or higher) and proficiency in English (B2 level) for training and internal communication.
Communication Skills: Strong verbal and written communication abilities with a customer-focused mindset.
Technical Proficiency: Good computer skills including confidence with MS Office.
Personal Traits: Highly organized professional and friendly approach to problem-solving.
Experience: Prior experience in e-commerce technical support or customer service is a plus but not required.

The Offer

Location: Modern on-site office in Katowice Poland.
Contract: Full-time employment contract with performance-based extensions.
Schedule: Weekdays only supporting a healthy work-life balance.
Training: Comprehensive fully paid training conducted in English.
Health & Wellness: Private health insurance and access to a sports & leisure program.
Development: Ongoing coaching language courses and clear career growth opportunities.
Atmosphere: Join a multicultural dynamic team with regular team events and social activities.
Remuneration: Competitive base salary and additional group benefits.

Are you ready to support premium customers in a vibrant international setting We are looking for motivated individuals who take pride in delivering excellence. Apply today to join the team in Katowice!

Customer Support Specialist Swiss Market Introduction A global customer experience provider is seeking a Swiss German-speaking Customer Support Specialist for their modern office in Katowice Poland. In this role you will provide high-quality pre- and after-sales support for a premium consumer produ...

Customer Support Specialist Swiss Market

Introduction

Your Role

Customer Interaction: Handle incoming inquiries via phone email chat social media and contact forms.
Product Support: Provide detailed product comparisons share special offers and guide customers through the purchasing process.
Technical Assistance: Resolve basic technical issues and process warranty claims efficiently.
Brand Ambassadorship: Maintain a professional and friendly tone to uphold a positive brand image.
Data Management: Use internal systems and documentation to ensure accurate and reliable data handling.

Your Qualifications

Languages: Native or fluent in Swiss German (C1 level or higher) and proficiency in English (B2 level) for training and internal communication.
Communication Skills: Strong verbal and written communication abilities with a customer-focused mindset.
Technical Proficiency: Good computer skills including confidence with MS Office.
Personal Traits: Highly organized professional and friendly approach to problem-solving.
Experience: Prior experience in e-commerce technical support or customer service is a plus but not required.

The Offer

Location: Modern on-site office in Katowice Poland.
Contract: Full-time employment contract with performance-based extensions.
Schedule: Weekdays only supporting a healthy work-life balance.
Training: Comprehensive fully paid training conducted in English.
Health & Wellness: Private health insurance and access to a sports & leisure program.
Development: Ongoing coaching language courses and clear career growth opportunities.
Atmosphere: Join a multicultural dynamic team with regular team events and social activities.
Remuneration: Competitive base salary and additional group benefits.