Service Delivery Manager (1243)

Raleigh, WV - USA

Yearly Salary: USD 98250 - 136500

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

About Axtria

Axtria is seeking exceptional talent to join our rapidly growing global team. People are our greatest asset. Our transparent and collaborative culture provides the opportunity to work with some of the brightest minds in the industry. Through Axtria Instituteour in-house universitywe offer industry-leading training and structured learning paths. With a customized career progression plan every associate is empowered to deliver meaningful impact while growing into an industry leader.

Role Overview

The Service Delivery Manager is a client-facing role responsible for owning end-to-end delivery of BI and analytics solutions for pharmaceutical clients. This role requires strong stakeholder management deep pharma domain knowledge and hands-on expertise in data analytics and visualization. The individual will act as the primary point of contact for clients ensuring high-quality delivery clear communication and sustained client satisfaction.

Must-Have Skills & Experience

Strong hands-on experience with Power BI
Proficiency in Python and SQL
Experience with Microsoft Azure and Databricks
Pharmaceutical domain experience with strong understanding of IQVIA datasets (Plantrak FIA DDD etc.) and MMIT
Proven ability in client communication stakeholder management and project delivery

Key Responsibilities

Serve as the primary client-facing contact managing client relationships expectations and overall service delivery.
Partner with client business and analytics stakeholders to understand business objectives and translate them into actionable data and reporting solutions.
Lead requirements gathering solution design development deployment and ongoing enhancements for BI and analytics initiatives.
Present insights dashboards and recommendations to senior client stakeholders with clarity and confidence.
Independently manage delivery plans priorities risks and timelines ensuring on-time and high-quality execution.
Identify gaps in existing data or technical implementations and recommend data governance and scalable analytics solutions aligned with client needs.
Plan coordinate and lead requirements workshops SIT business UAT and feedback sessions with client business and IT teams.
Work closely with offshore and cross-functional teams to translate client requirements into clear tasks delivery milestones and timelines.
Define and maintain data definitions business logic calculations and data quality rules.
Oversee and lead data validation and quality assurance efforts before client delivery.
Write and review Python and SQL scripts independently to support analysis and solution development.
Perform in-depth analysis on pharmaceutical data sources including IQVIA (Plantrak FIA DDD etc.) and MMIT.
Ensure continuous improvement in delivery processes client satisfaction and solution scalability.

Required Qualifications

Bachelors or advanced degree in Business Engineering Business Analytics Information Management Operations Management MBA or PhD.

Pay Transparency Laws
Salary range or hourly pay range for the position

The salary range for this position is $98250 to $136500 annually. The actual salary will vary based on applicants education experience skills and abilities as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants geographic location.

The salary range reflected is based on a primary work location of Berkeley Heights New Jersey. The actual salary may vary for applicants in a different geographic location.

Required Experience:

Manager

About AxtriaAxtria is seeking exceptional talent to join our rapidly growing global team. People are our greatest asset. Our transparent and collaborative culture provides the opportunity to work with some of the brightest minds in the industry. Through Axtria Instituteour in-house universitywe offe...

About Axtria

Role Overview

Must-Have Skills & Experience

Strong hands-on experience with Power BI
Proficiency in Python and SQL
Experience with Microsoft Azure and Databricks
Pharmaceutical domain experience with strong understanding of IQVIA datasets (Plantrak FIA DDD etc.) and MMIT
Proven ability in client communication stakeholder management and project delivery

Key Responsibilities

Serve as the primary client-facing contact managing client relationships expectations and overall service delivery.
Partner with client business and analytics stakeholders to understand business objectives and translate them into actionable data and reporting solutions.
Lead requirements gathering solution design development deployment and ongoing enhancements for BI and analytics initiatives.
Present insights dashboards and recommendations to senior client stakeholders with clarity and confidence.
Independently manage delivery plans priorities risks and timelines ensuring on-time and high-quality execution.
Identify gaps in existing data or technical implementations and recommend data governance and scalable analytics solutions aligned with client needs.
Plan coordinate and lead requirements workshops SIT business UAT and feedback sessions with client business and IT teams.
Work closely with offshore and cross-functional teams to translate client requirements into clear tasks delivery milestones and timelines.
Define and maintain data definitions business logic calculations and data quality rules.
Oversee and lead data validation and quality assurance efforts before client delivery.
Write and review Python and SQL scripts independently to support analysis and solution development.
Perform in-depth analysis on pharmaceutical data sources including IQVIA (Plantrak FIA DDD etc.) and MMIT.
Ensure continuous improvement in delivery processes client satisfaction and solution scalability.

Required Qualifications