Salesforce Service Cloud Architect

Parsippany, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Salesforce Service Cloud Architect

Work Location: Parsippany NJ (Hybrid)

Type: Contract

Day to Day job Duties:

Define end-to-end Salesforce Service Cloud architecture ensuring alignment with business goals and enterprise standards
Design scalable and modular solutions across Case Management Omni-Channel Knowledge Base Live Agent CTI and Email-to-Case
Lead the design of data models security models and sharing architectures
Develop integration strategies using REST/SOAP APIs Platform Events and middleware tools like MuleSoft Informatica or Dell Boomi
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
Create solution blueprints sequence diagrams and architecture documentation for development teams

Technical Leadership

Serve as the technical authority for Salesforce implementations providing direction to developers administrators and functional consultants
Enforce governance standards design patterns and best practices across all Salesforce projects
Perform code reviews solution assessments and ensure compliance with Salesforce platform limits and security standards
Mentor development teams and guide them on Apex LWC Integration and Performance Optimization

Stakeholder & Delivery Management

Collaborate with business analysts project managers and client stakeholders to translate requirements into robust technical designs
Participate in solution estimation RFP responses and pre-sales activities providing architectural recommendations and effort sizing
Work with cross-functional teams (Infrastructure Security Data and Integration) to ensure seamless end-to-end solution delivery
Support release planning DevOps strategy and CI/CD pipelines for Salesforce environments

Governance & Quality

Ensure compliance with Salesforce best practices governor limits and data security policies
Establish and maintain architecture governance frameworks technical documentation and design repositories
Lead performance reviews scalability assessments and security audits of Salesforce solutions

Basic Qualifications:

Minimum 10 years of experience of Deep expertise in Apex Lightning Web Components (LWC) SOQL/SOSL REST/SOAP APIs
Minimum 8 years of experience Strong understanding of Salesforce data model security and integration architecture
Minimum 10 years of experience Hands-on experience designing and implementing Service Cloud including Omni-Channel CTI Knowledge and Case Management
Proven track record of leading large-scale enterprise implementations
Familiarity with DevOps tools (Copado Jenkins Git Gearset) and CI/CD automation
Experience in Agile delivery frameworks and global delivery models
Excellent communication presentation and stakeholder management skills

Preferred Qualifications

Salesforce Certified Technical Architect (CTA) or actively pursuing CTA
Knowledge of Field Service Lightning (FSL) Einstein Bots or Salesforce Industries (Vlocity)
Experience integrating Salesforce with legacy or cloud-based systems (AWS Azure SAP etc.)
Familiarity with Agile at Scale (SAFe LeSS) and multi-cloud Salesforce implementations
Personal Attributes
Strategic thinker with a strong problem-solving and analytical mindset
Excellent leadership and team collaboration abilities
High attention to detail and commitment to quality
Ability to manage multiple priorities and communicate effectively with both technical and business audiences

Salesforce Certifications (Mandatory):

Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant

Job Title: Salesforce Service Cloud Architect Work Location: Parsippany NJ (Hybrid) Type: Contract Day to Day job Duties: Define end-to-end Salesforce Service Cloud architecture ensuring alignment with business goals and enterprise standards Design scalable and modular solutions across Case Manage...