Application Support Analyst DEX

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Responsibilities

TeamViewer DEX is looking for a passionate Application Support Engineer to join our world class global software support team operating out of UK US and India to deliver excellent customer and technical service experience to TeamViewer DEX customers TeamViewer DEX partners and TeamViewer DEX technical community. We are looking for someone who can self-learn and absorb our training courses quickly is well versed with SaaS be creative and adapt to changing processes show excellence and pride in all aspects of work.

• Technical support for TeamViewer DEXs customers for all TeamViewer DEX Applications.

• Collect all necessary information and logs to help identify the root cause.

• Respond to incidents raised by email telephone or through TeamViewer DEXs dedicated customer support portal on round the clock basis (Shifts)

• Resolve all incidents within the allocated SLA

• Resolve incident from investigation or escalate to third line support

• Keep communication flowing between TeamViewer DEX and our customers throughout the incident lifecycle

• Manage timely resolution of critical incidents

• Contributing to the TeamViewer DEX Support Knowledge Base

• Technical knowledge of current and future TeamViewer DEX products and technologies is essential to maintain a good working knowledge of TeamViewer DEX products and solutions. Full training and certification is provided with regular and ongoing updates.

• Notifying our customers of product release times hotfixes and updates helps keep our customers TeamViewer DEX Solutions investment patched and current.

Requirements

• Basic understanding and troubleshooting in IIS

• Knowledge of Microsoft Azure technologies

• Knowledge in Windows Server Enterprise environments

• Knowledge in Microsoft Endpoint Configuration Manager (MECM)

• Scripting basics i.e Powershell SQL VBS

• Experience in third party troubleshooting tools for example (Wireshark Fiddler NetMon PSExec)

• Experience of networks and troubleshooting across them

• Top level customer communications

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.