System Administration & Configuration-Jira Service Management
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Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
System Administration & Configuration-Jira Service Management
Location: Bangalore
Exp: 6 Yrs
Experience working with Atlassian Cloud products including administration configuration and support.
- System Administration & Configuration: Serve as the primary administrator for the Atlassian Cloud suite primarily managing Jira Software Jira Service Management (JSM) and Confluence ensuring high availability and optimal performance.
- Advanced Configuration: Configure and administer advanced features including Assets JSM Ops and leverage Jira Plans (Advanced Roadmaps) for cross-team visibility capacity planning and portfolio management.
- Cross-Product Integration: Design implement and maintain complex integrations between Jira JSM Confluence and third-party applications (e.g. Slack GitHub monitoring tools) using native functionality and marketplace apps.
- Automation: Develop and implement complex automation rules using native Jira Automation (Jira Service Automation) and ideally scripting/low-code solutions to streamline workflows notifications and administrative tasks.
- Scalability & Solutioning: In partnership with business stakeholders analyze architect and deliver scalable solutions using Atlassian products to address complex business processes and challenges.
- User & Access Management: Manage user accounts groups global permissions and fine-grained project permissions. Maintain governance policies security controls and compliance standards related to the Atlassian tools.
- Auditing & Optimization: Conduct regular proactive audits and optimizations of Atlassian tool configurations workflows schemas user access and permission settings to ensure performance security and data integrity.
- Improvement Identification: Identify areas for systemic improvement within the Atlassian suite by performing deep analysis and review of current workflows project configurations and overall functionality.
- Support: Troubleshoot and resolve user issues across various platforms. Manage track and prioritize support tickets escalating complex problems while maintaining user communication. Create and update documentation to improve self-service and team knowledge. Serve as the highest-level escalation point for complex issues related to the Atlassian tools including performance degradation application functionality bugs and difficult access problems.
- Documentation & Knowledge: Create and update comprehensive documentation on the configuration administration standards and best practices for all Atlassian products.
- Reporting: Build sophisticated dashboards JQL filters and reports to support business stakeholders with actionable metrics and data.
- Experience customizing Jira projects with complex workflows automations and schema
- Ability to translate business requirements into practical solutions
- Proficiency as a Jira Administrator managing assets custom fields projects workflows configurations permissions automations and schema
- Strong knowledge of Jira Service Management including request types forms queues SLAs etc.
- Familiarity with Atlassian architecture API database tables application logs and email handlers
- Ability to troubleshoot and perform root cause analysis of issues
- Understanding of business processes and how Atlassian tools can improve them
- Knowledge of SDLC ITIL and Agile frameworks
- Advanced Configuration: Configure and administer advanced features including Assets JSM Ops and leverage Jira Plans (Advanced Roadmaps) for cross-team visibility capacity planning and portfolio management.
- Cross-Product Integration: Design implement and maintain complex integrations between Jira JSM Confluence and third-party applications (e.g. Slack GitHub monitoring tools) using native functionality and marketplace apps.
- Automation: Develop and implement complex automation rules using native Jira Automation (Jira Service Automation) and ideally scripting/low-code solutions to streamline workflows notifications and administrative tasks.
- Scalability & Solutioning: In partnership with business stakeholders analyze architect and deliver scalable solutions using Atlassian products to address complex business processes and challenges.
- User & Access Management: Manage user accounts groups global permissions and fine-grained project permissions. Maintain governance policies security controls and compliance standards related to the Atlassian tools.
- Auditing & Optimization: Conduct regular proactive audits and optimizations of Atlassian tool configurations workflows schemas user access and permission settings to ensure performance security and data integrity.
- Improvement Identification: Identify areas for systemic improvement within the Atlassian suite by performing deep analysis and review of current workflows project configurations and overall functionality.
- Support: Troubleshoot and resolve user issues across various platforms. Manage track and prioritize support tickets escalating complex problems while maintaining user communication. Create and update documentation to improve self-service and team knowledge. Serve as the highest-level escalation point for complex issues related to the Atlassian tools including performance degradation application functionality bugs and difficult access problems.
- Documentation & Knowledge: Create and update comprehensive documentation on the configuration administration standards and best practices for all Atlassian products.
- Reporting: Build sophisticated dashboards JQL filters and reports to support business stakeholders with actionable metrics and data.
- Experience customizing Jira projects with complex workflows automations and schema
- Ability to translate business requirements into practical solutions
- Proficiency as a Jira Administrator managing assets custom fields projects workflows configurations permissions automations and schema
- Strong knowledge of Jira Service Management including request types forms queues SLAs etc.
- Familiarity with Atlassian architecture API database tables application logs and email handlers
- Ability to troubleshoot and perform root cause analysis of issues
- Understanding of business processes and how Atlassian tools can improve them
- Knowledge of SDLC ITIL and Agile frameworks
Key Skills
- Farm
- IT Business Analysis
- Home Care
- Fleet
- Credit Operations
