Transition Manager Customer Value Stream
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
- Act as a single point of contact for transition of all the applications in Customer VS.
- Adhere to the established transition governance reporting mechanisms and risk management frameworks.
- Coordinate with cross-functional teams - Providers 3rd Party vendors and client stakeholders - to align on the scope timelines and success criteria.
- Maintain a Transition Management Plan (TMP) including milestones RACI and communication structures.
- Engage with multiple internal teams and external vendors across different time zones to align on deliverables and dependencies.
- Manage vendor contracts and SLAs during transition ensuring accountability and quality outcomes.
- Act as the single point of contact (SPOC) for all transition-related communications with leadership clients and support functions.
- Track the Knowledge Transition (KT) plan for each application.
- Ensure thorough documentation shadowing reverse shadowing and sign-offs for BAU readiness.
- Validate operational readiness of support teams post-transition
- Identify transition risks early and implement mitigation plans.
- Maintain risk and issue registers; ensure timely escalation and resolution.
- Manage change control for any scope timeline or resource deviations.
- Provide weekly executive summaries dashboards and progress updates.
- Track and report key transition KPIs: schedule adherence KT completion rate issue closure time and early-life support stability metrics.
- Proven experience managing multi-technology multi-vendor transitions across global locations.
- Strong understanding of application support models SDLC and ITIL processes.
- Excellent stakeholder management negotiation and communication skills.
- Ability to handle time zone / culture diversity and coordinate globally distributed teams.
- Experience with transition tools trackers and collaboration platforms (e.g. MS Project SNOW Power BI).
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
