Operations Supervisor (On-Site)

We are seeking an Operations Supervisor to join our team in Coppell TX.

This is an on-site role that will be assigned to a location where you will work 100% of the time.

Responsibilities:

• Supervise daily insert operations to ensure production schedules quality standards and service level agreements (SLAs) are consistently met.
• Lead coach and develop hourly production staff including training on equipment operation safety procedures and quality expectations.
• Plan and assign labor based on daily workloads staffing levels and production priorities.
• Monitor machine performance throughput and downtime; troubleshoot basic equipment issues and escalate maintenance needs as required.
• Ensure materials (inserts envelopes paper stock trays etc.) are staged and available to prevent production delays.
• Enforce all safety policies housekeeping standards and compliance requirements.
• Perform quality checks throughout the shift to ensure accurate inserting correct matching of materials and proper mailpiece integrity.
• Track and report key performance metrics such as volume produced scrap rework efficiency and labor utilization.
• Investigate and resolve production errors jams and quality defects; implement corrective actions to prevent recurrence.
• Coordinate with upstream and downstream departments (Print Postal Shipping QA) to ensure smooth workflow.
• Approve timecards manage attendance and address performance or disciplinary issues in accordance with company policy.
• Support continuous improvement initiatives by identifying process inefficiencies and recommending improvements.
• Ensure all jobs are properly set up according to job tickets work orders and client specifications.
• Maintain accurate production documentation and shift reports.
• Assist with onboarding and cross-training of employees to improve department flexibility.
• Operational Leadership: Ability to coordinate and guide teams across insertion and mail operations; steady decision-making during high-volume cycles.
• Workflow Management: Skilled in sequencing jobs managing SLAs prioritizing critical workstreams and adjusting schedules when the day bends in unexpected directions.
• Quality Assurance: Strong eye for defects (print quality folds jams mis-matches machine behaviors) with the discipline to enforce documentation and corrective actions.
• Technical Aptitude: Familiarity with production equipment such as inserters and postage systems; capable of basic troubleshooting.
• Data & Metrics: Ability to interpret production dashboards throughput data waste reports reprint causes and operator performance metrics; comfortable with spreadsheets and production systems.
• Communication: Clear steady communication with operators leadership maintenance and support teams; timely escalation when schedules or SLAs are at risk.
• Problem Solving: Able to diagnose workflow bottlenecks equipment issues and process disconnects; capable of crafting practical immediate solutions.
• Team Development: Experience training staff cross-skilling operators and providing constructive performance feedback.
• Safety Awareness: Knowledge of print-shop safety standards-lockout/tagout basics paper/ink/chemical handling machine-zone precautions.
• Documentation: Competence in writing shift reports exception logs incident summaries and SOP updates.

Qualifications:

• Prior leadership or lead-operator experience ideally supervising 5 20 employees across multiple shifts or zones.
• Experience working with SLA-driven clients financial/healthcare mailings or compliance-controlled environments (SOC HIPAA PCI) is a strong advantage.
• Comfortable working in fast-paced deadline-driven operations with large daily volume swings.
• Familiarity with:
  • Insertion equipment technology is helpful.
  • Postal regulations and mailing standards
  • Job tracking systems shop-floor management tools and ticketing/escalation systems

• Understanding lean principles (5S waste reduction) is helpful.
• Strong follow-through-ensures tasks fixes and escalations dont fall into the cracks.
• Collaborative mindset; works well across production QA maintenance planning and client teams.
• Dependable consistent and detail steadfast.

Shift: Monday Friday 6:00 AM 3:00 PM