payments officer

• Ensure payment is attempted for patients on treatment day 1
• Ensure payment details are registered and advanced payment is collected prior to ongoing treatment

Respond to all patient queries phone and email based by the end of each day
 

• Retrieving and reviewing patient lists that have commenced treatment
• Ensuring patients register payment details
• Providing assistance to register details as required
• Processing payments
• Appropriate note recording of all patient interactions in the appropriate systems
• Follow up any occurrences of non-payment with the patient
• In cases on non-payment ensure appropriate communication to patients PSS clinical staff and Drs
• Main point of contact for all advanced payment queries
• Liaising with all relevant departments as required
• Metro and Regional clinics Preparing Fee estimates including Health Fund eligibility checks (shared task with Patient Finance)
• Patient Drop ins answering direct phone and email queries from patients and other stakeholders
• Anticipate and ensure all non-clinical questions are answered in an efficient manner
• General accounts queries
• Ensure the patient has acknowledged their fee estimate
• Processing refunds

Qualifications :

Individual Competencies

• Strong computer literacy must be confident using Microsoft Office Outlook
• Effective communication skills written phone and in person

Required Experience

• Experience in Customer Service role

Required Qualifications

• High School Certificate (or equivalent) or above

Additional Information :

Working for Genea

Genea is all about people the team that you work with and the patients we are so passionate about providing the best possible outcomes to. Regardless of your role everyone in the business plays a part in this. Join an organisation that is constantly evolving and trying to do better we have a very open culture that fosters innovation.

We work hard to look after our staff - we value our people and their wellbeing. Genea is a certified Family Friendly Workplace (2021) we offer flexible working hours a hybrid work model (work between home and the office) and a range of benefits including our wellbeing program (good for you) social club leasing options corporate insurance discount and support options (EAP Parents at Work). 

Remote Work :

No

Employment Type :

Part-time