Programme & Projects Support Officer – Strategic Initiatives & Governance

Reporting to: Chief of Staff Customer Excellence 

We are seeking a highly proactive Programme & Projects Support professional to enable the successful delivery of large-scale strategic initiatives. This role plays a critical part in ensuring that enterprise events programs and ongoing initiatives are executed seamlessly across multiple business units with a strong focus on alignment communication and continuous improvement. 

Key responsibilities 

• Lead operational support for major strategic company-wide events ensuring logistics content development stakeholder alignment and execution are delivered to a high standard and on schedule. 

• Act as a central coordination point across multiple business units partnering closely with Enablement Marketing Communications and other functions to ensure priorities dependencies and deliverables remain aligned. 

• Manage ongoing strategic programs end-to-end from planning and execution through to tracking progress managing risks and driving follow-through on outcomes. 

• Serve as a key point of contact to connect related strategic initiatives proactively identifying overlaps dependencies and opportunities for alignment across programs. 

• Document standardize and continuously improve processes leveraging new tools and technologies to increase efficiency scalability and clarity across ways of working. 

• Identify and support programs that improve employee experience and engagement using insights from delivery and stakeholder feedback to recommend enhancements. 

• Track milestones actions and risks escalating issues where required to ensure timely delivery of strategic objectives. 

• Support internal communications and executive reporting ensuring updates outcomes and decisions are clearly captured and shared with relevant stakeholders. 

• Continuously assess how initiatives are operating identifying opportunities to streamline execution improve governance and enhance impact. 

Qualifications :

To be successful in this role you are: 

• Outcome-focused with the ability to translate strategic intent into practical execution and measurable results. 

• Highly collaborative confident working across diverse teams and senior stakeholders in a matrixed environment. 

• A self-starter who thrives in dynamic fast-moving environments and is comfortable managing ambiguity. 

• Structured and detail-oriented with a strong ability to bring clarity organization and discipline to complex initiatives. 

• Trusted and diplomatic able to handle sensitive information and navigate competing priorities with professionalism. 

• Curious and improvement-driven actively seeking better ways of working through process refinement and technology adoption. 

• A clear and confident communicator able to refine complex information for executive-level audiences. 

Preferred qualifications 

• PRINCE2 PMP or similar project management certification. 

• Experience supporting enterprise-wide programs strategic events or transformation initiatives. 

• Exposure to governance frameworks executive forums or large-scale organizational initiatives. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time