Payments and Fraud Operations Analyst
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Team
The Revenue Platform group is part of Canvas Growth org responsible for supercharging Canvas product-led growth engine. We design and run the systems that let anyone anywhere pay for Canva in ways that feel simple safe and local.
Within Revenue Platform the Payments & Fraud subgroup turns payment ideas into reliable repeatable operations from global cards to local payment methods (LPMs) so users can check out with confidence while we protect Canvas revenue.
About the Role
Were looking for a Payments and Fraud Operations Analyst to build the backbone of how Payments & Fraud onboards vendors develops and executes on compliance processes documents how payment methods work and keeps our knowledge fresh and self-serve.
This is a hands-on program-shaping role: youll be in the weeds on vendor onboarding payment method launches and optimisations pulling together the right people information and decisions then turning them into clear reusable knowledge for the rest of the team.
What youll do
Run vendor onboarding KYC and recurring compliance activities across Payments & Fraud and keep Finance Legal Procurement Compliance and our payment providers in the loop.
Look after vendor access provisioning and User Access Reviews for our payment gateways and methods working with IT and tools like Okta Lumos and Pengy to keep things secure and reliable.
Help us launch local payment methods (LPMs) faster by smoothing out onboarding access and documentation so new launches feel repeatable instead of one-off projects.
Build and maintain a central payments knowledge base that explains how our payment methods work end to end with clear navigation ownership and simple how it works pages.
Keep internal documentation and CHT help content in sync through regular reviews and basic freshness checks.
Use lightweight data and dashboards to spot issues reduce how does this work escalations and improve workflows handoffs and SLAs over time.
Make payments knowledge easy to find and trust so teammates can self-serve new joiners ramp quickly and you naturally become the go-to person for how does this payment method work and who can help with vendor access or compliance
What were looking for
- Some experience in operations service operations payments or fintech.
- Foundational understanding of payments or e commerce concepts such as KYC settlement disputes chargebacks or payment errors or strong curiosity to learn.
- Ability to communicate clearly turning complex ideas into clear documentations teams actually use. Technical or content writing is a bonus.
- Exposure to data or business analysis such as mapping processes spotting edge cases or clarifying requirements.
What youll learn
Build hands on payments knowledge across multiple payment methods providers and regions.
Develop strong craft in knowledge systems and become a connector across Revenue Platform Payments Fraud CHT and partner teams.
Grow your impact as you help shape how the world pays for Canva while enjoying flexible working great campuses and local benefits.
Whats in it for you
Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Equity packages - we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
In house crafted on-demand library of learning programs such as AI/ML School Canva Product Skills Internal Coaching and much more.
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
You dont need to tick every box. If youre curious analytical and excited to learn wed love to hear from you.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a hu ... View more
