Operations Manager, Infrastructure Operations Physical Security

The ADC Cleared Escort Programme is looking for a detail-oriented experienced and professional Operations Manager. The cleared escort team provides an internal service providing construction and operations security escorts who accompany uncleared personnel into data centre areas to ensure our work meets stringent regulations for access and security.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

The Escort Programme is the global resource provider to Infrastructure Operations and Services teams for our regions. The Operations Manager portfolio is customer-centric supporting new and existing regions.

And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

You will support an internal service providing construction and operations security escorts to ensure our work meets stringent government regulations for access and security.

You will manage security resources across a geographically dispersed and global programme. You will work with multiple partners across a matrixed organisation to understand their use of uncleared labour. You will help define the right cleared escorting support to meet their needs. You will work with escort vendors to procure and then manage a central pool of escorting resources aligned to that demand making sure each team has the resources they need when they need them. You will oversee the training and performance of the security escorts.


Key job responsibilities
Communications (Stakeholder Customer and Vendor) Resource vendor management
Demand forecasting and utilisation
Escort clearance processing training and delivery
Resource prioritisation and scheduling
Escalation reporting and management
Reporting (financial business analytics and voice of the customer) in written format.

This position requires that the candidate to hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Partner with all infrastructure and service Technical Infrastructure Programme Managers and Project Managers to manage security escort requirements across the lifecycle of the region. Work directly with security escort vendors personnel security partners to clear onboard/train schedule and deliver the resource to customers. Maintain routine communication with stakeholders for daily escort utilisation. Measure assess and report out programme analytics and voice of the customer feedback in support of business reviews.

About the team
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3 years of programme or project management experience
- 3 years of experience managing vendor relationships including procurement performance management and resource coordination

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organisation
- Understanding of the Australian Governments Protective Security Policy Framework (PSPF)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.