Customer Care Intern Gotcourts
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
We are seeking a bilingual Customer Care Intern fluent in German and English and based in Spain to join our global support team. As a Customer Care Specialist you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.
What youll be doing
Customer Support & Communication- Provide expert support through multiple channels (email and phone) to both sports facility managers and Playtomic app users - for Playtomic subsidiary in DACH region.
- Handle inquiries professionally in German and English
- Maintain consistent response times while delivering high-quality solutions
Technical Support & Product Enhancement
- Diagnose and troubleshoot technical issues efficiently
- Document and escalate bugs to our product team
- Collect and analyze user feedback to drive product improvements
Quality & Compliance
- Follow established service standards and KPIs
- Ensure adherence to data privacy and security protocols
- Maintain accurate documentation of all customer interactions
Who youll be playing with
Youll work alongside experienced colleagues who are passionate about sports technology and delivering exceptional customer experiences.
Our Ideal Player
- Fluent in German and English
- Motivation for customer service or related roles
- Excellent communication skills
- Full time availability
- Strong and responsible team player
Extra Points:
- Based in Madrid/Spain
- Enthusiasm for racket sports and sports tech innovations
- Experience using Zendesk / Ease of learning new tools and softwares
Our hiring process
Last and for you to start warming up we want to show you whatour process looks like:
- People Interview
- Interview with Team Member
- Final Interview
About us
We are the worlds largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app players can book courts find other players with similar skill levels and join a social community dedicated to playing. Since 2017 Playtomic has earned the trust of national and international investors consolidating it as one of the main world players in sports digitalization. You will find 200 co-workers around the world with headquarters in Spain and offices in Italy Portugal Sweden Finland Belgium UK EEUU and Mexico.
Take a look to our candidate playbook!
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
