Customer Service
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Working within the Customer Service team this role will be responsible for executing the CVL Cosmetics South Middle Europe SL operational plan for Customer Service. The role will work crossfunctionally across the organization aligning internal stakeholders and customer needs to deliver exceptional service levels and support the growth of our brands (Valmont lElixir des Glaciers & Storie Veneziane).
Additionally this role will ensure efficient order management accurate invoicing smooth logistics coordination and proactive communication with clients. Given the highly cross-functional nature of the position strong organizational skills customer orientation and the ability to solve issues efficiently are key. This role reports to the Customer Service Manager.
Main Tasks & Duties
Order & Account Management (70%)
Process clients orders
Invoicing
Credit Controller
Build and maintain strong long-lasting client relationships
Develop trusted advisor relationships with key accounts customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account estatus
Assist and solve challenging client requests or issue escalations as needed
Coordination & Cross-Functional Support (15%)
Collaborate with Sales Logistics and Finance to ensure smooth end-to-end operations.
Align with the Sales team on priorities launches and key client developments.
Support the operational execution of customer programs and special requirements.
Administrative Tasks (15%)
Prepare regular reports (order status account performance forecasts).
Update and manage customer files data accuracy and CRM documentation.
Ensure all paperwork and administrative follow-ups are completed on time.
Support process improvements and maintain documentation.
Meetings (5%)
Attend team and cross-functional meetings to stay aligned on priorities new processes and commercial updates.
Qualifications
Mandatory experience in B2B Customer Service or a similar account-support role.
Strong attention to detail and excellent organizational skills.
Proven communication and problemsolving abilities.
Ability to multitask and remain calm under pressure.
Proficiency in Microsoft Office (particularly Excel).
Customeroriented mindset with patience reliability and autonomy.
Experience in the beauty or luxury industry is a strong plus.
Language fluency: English and any other European language.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
