Customer Service Operations Intern

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science diagnostic and applied market laboratories worldwide with instruments services consumables applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at .

Are you curious about how a global scientific leader keeps thousands of laboratories running every day Do you want to understand how service operations customer support and technical teams work together to deliver an exceptional customer experience

Join us for an internship within Agilents EMEAI Service Contact Center in Barcelona where youll learn how we plan and coordinate service for customers across the region. If youre energized by teamwork fast-moving environments and solving problems that matter this internship will give you real operational experience at the heart of our service organization.

As aCustomer Service Operations Intern youll support the coordination of service activities for our customers and learn how service excellence comes to life at Agilent. You will:

• Assist with service planning by helping schedule installations maintenance and repair activities alongside field service engineers and internal teams.

• Support daytoday scheduling across multiple countries learning how to manage changing priorities and real-time requests.

• Learn how operational decisions impact customer satisfaction from response times to communication quality.

• Build strong organizational and multitasking skills as you work within established processes in a fast-paced environment.

• Contribute to light project coordination helping track progress risks and key updates throughout the service lifecycle.

• Develop professional communication skills through interactions with customers engineers and cross-functional colleagues.

What Youll Be Exposed To

This internship offers a unique chance to get a rare 360-degree view of Agilents service and customer ecosystem to understand how a global service organization operates. Youll gain insights to:

• Agilents scientific markets including life sciences diagnostics chemical analysis pharma and more.

• Our full service portfolio from instrument installation and repairs to service contracts and field engineering.

• Cross-functional teamwork working closely with Field Service Engineers Technical Support Sales Planning and Service Business Managers.

• Potential career paths including roles in service coordination field engineering customer operations technical support logistics and service business management.

Youll leave with a strong understanding of how customer operations work in a global company and where your skills could grow next.

This internship role is offered for a period of 12 months full-time office-based in Barcelona.

Qualifications

Who were looking for:

Academic Background

• Currently pursuing a degree inLife Sciences Engineering or Business studies (a previous degree in a STEM field is preferred) or a related field.

• Ideally in the final 12 years of studies.

Skills & Attributes

• Highly organized proactive and willing to learn.

• Strong communication skills and the ability to collaborate with multiple partners across the organization.

• Comfortable working in dynamic fast-paced environments.

• Good problem-solving mindset with attention to detail.

• Proficient inMicrosoft Office(Excel PowerPoint Outlook).

• Excellent English is required; Spanish and other European languages are a plus.

Important Note: The internship must be formalized through a university training agreement. Please ensure you meet your universitys eligibility requirements before applying.

Additional Details

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