Claims Analyst

• $124535.00 per annum superannuation
• Full time ongoing position

• Wadawurrung/Geelong based role (hybrid working model 3 days a week in office)

About the opportunity

As the Claims Analyst you will be manage a portfolio of individual claim files related to serious and fatal incidents along with WorkSafe Agents supporting injured workers and families through the claims process. You will also provide policy and operational support to WorkSafe Agents and internal clients to help meet key objectives.

In addition you will also provide broader support to strategic priorities programs and other projects within the business.

This is an opportunity to play a key role in supporting the most vulnerable cohort within the scheme and work on exciting initiatives related to policy and process design.

Key accountabilities:

• Provide expert advice on injury claims work practices at both case level and system wide claims management
• Investigate and research the most effective procedures to support cost savings in claims management
• Partner with key stakeholders and across the broader organisation to deliver key project milestones for Strategic Priorities and Strategy programs
• Provide expert technical advice to senior management on issues initiatives and trends relating to claims management
• As required conduct audits on the effectiveness of claim is processes work practices and high value claim management with a view to recommending improvements

Please ensure you review the Position Description herefor additional information on accountabilities for this role.

About you

You will be an experienced analyst with strong interpersonal communication and influencing skills with the ability to engage with and manage a diverse group of both internal and external stakeholders.

You will be someone who is self-motivated and is able to take initiative to deliver key outcomes whilst also being able to manage challenging and sensitive situations.

Skills and experience:

• Thorough knowledge and understanding of the principles and operation of WorkSafe and the Accident Compensation Act 1985
• Recognised expertise in injury claims case management at a claim by claim level particularly in respect to Workers Compensation claims
• Demonstrated ability to design develop and implement multi-faceted programs / systems / procedures
• Expert level of knowledge of entitlement to compensation
• Project management experience
• Ability to analyse data and develop strategies

Working with us

At WorkSafe our goal is for every employee to feel connected safe and valued within their team for teams to feel appreciated in the workplace and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community.

We strongly encourage applications from all individuals including First Nations people people with disabilities those from diverse cultural and linguistic backgrounds and individuals of all sexualities and genders.

Whats next

Applications close 11:00pm Friday 30th January 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process we request that you complete all parts of the process without using AI tools. We want to understand your professional skills experience and capabilities independent of an AI view.

For further enquiries please contact Talent Acquisition Specialist David Heaney via email