Claims Specialist Sensitive Liability Claims

Victorian Managed Insurance Authority (VMIA)

• Claims Specialist Sensitive Liability Claims
• Full Time / Max Term (2 years)

Manage some of the most sensitive and complex claims in the Victorian public sector. This is a unique opportunity for an experienced Claims Specialist to work in a high-performing collaborative and trauma-informed team delivering fair and defensible outcomes on matters of significant human legal and public importance with strong wellbeing support built in.

Key highlights

• Purpose-led specialist work Develop specialist claims capability while delivering fair defensible outcomes in a complex and evolving legal environment.
• Salary range $141295 $156934 (total remuneration package inclusive of super).
• Location & flexibility Centrally located Melbourne CBD office near Flinders Street with a hybrid work model and an expectation of around three days in the office each week

About the role

As a Claims Specialist Sensitive Liability Claims you will manage an end-to-end portfolio of litigated injury claims arising from historical and sensitive matters including institutional abuse and forced adoption.

The work is complex and sensitive requiring sound judgement resilience and a trauma-informed approach with a strong focus on respectful survivor-centred engagement alongside legally complex stakeholder environments. You will manage a smaller portfolio aligned to the nature of the claims working collaboratively within the Sensitive Liability team and supported by a structured wellbeing framework that includes mandatory professional supervision.

The role offers a unique opportunity to build specialist capability in complex liability claims broaden your professional experience and contribute to fair and defensible outcomes that matter in a public sector context.

Key responsibilities

• Manage an end-to-end portfolio of complex litigated sensitive liability claims.
• Apply trauma-informed claims practices and build trusted professional relationships when engaging with survivors clients and stakeholders maintaining clear professional boundaries.
• Assess liability coverage quantum and risk exercising delegated authority to make fair defensible reserving and settlement recommendations.
• Instruct and manage panel firms experts and service providers to develop and execute robust claim strategies.
• Engage confidently in mediations settlement forums and court processes exercising sound judgement in legally and reputationally sensitive matters.
• Maintain high-quality claim documentation reporting and file management in line with governance audit and public sector requirements.
• Actively participate in professional supervision and wellbeing practices that support safe and sustainable claims delivery.

Who you work with

• Lead Claims Specialist and peers within the Sensitive Liability Claims team
• Insured clients including government departments and funded service providers.
• Panel firms barristers mediators and expert advisors.
• Internal stakeholders across Claims Practice Risk Advisors and Underwriting.

What we are looking for

• Demonstrated experience managing end-to-end litigated injury or liability claims in complex environments.
• Strong resilience and professionalism with the ability to work effectively with confronting and sensitive material.
• Well-developed stakeholder management skills including comfort operating in grey areas and sensitive contexts.
• A trauma-informed survivor-focused mindset balanced with sound judgement and clear professional boundaries.
• Ability to work autonomously while contributing positively to a highly collaborative and supportive team.
• Strong capability inmaintainingaccurate high-quality claim documentationreportingand file management with an understanding of governanceauditand public sector requirements.
• Backgrounds in sensitive liability institutional abuse psychological injury government claims litigation or public sector insurance will be well regarded.

Why join VMIA

At VMIA we believe diversity drives innovation. We are committed to creating an inclusive environment where everyone feels valued and empowered to contribute their unique perspectives.

We offer:

• Flex work: Hybrid working to support your best performance.
• Parenting support: Generous parental leave (16 weeks paid parental leave for primary carers and 2 weeks for secondary carers) and breastfeeding-friendly facilities.
• Learning & Development: Annual investment ($2500) in your growth with in-house training and LinkedIn Learning access in addition.
• Wellbeing: Wellness sessions Employee Assistance Program (EAP) and ergonomic support.
• Culture & Lifestyle: Iconic office location volunteer leave and life-stage support.

VMIA encourages applications from candidates of all backgrounds including Aboriginal and Torres Strait Islander peoples individuals with disabilities culturally diverse communities and members of the LGBTQIA community.

How to apply

We invite you to submit your CV and a cover letter. Use these to introduce yourself highlight your fit for the role and share why you are excited about joining VMIA. For any questions about the role or application process please contact us at.

At VMIA we are dedicated to fostering an inclusive workplace. We warmly welcome applications from people of all gender identities Aboriginal and Torres Strait Islander peoples individuals with disabilities and those from culturally diverse backgrounds.