IT Support Technician NOC 2nd Shift
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Job Location:
Lawrence, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
40% - Incident Management
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
Tues-Sat 3:30pm12:00am
Contact Information to Applicants
Vickye Kozlowski
Position Overview
The IT Support Technician position is responsible for ensuring the seamless operation of systems during the evening hours. This role involves monitoring and maintaining the performance of the universitys network and systems troubleshooting issues and supporting various network-related functions. The individual in this position works autonomously with minimal supervision ensuring the network infrastructure remains reliable and efficient outside of regular business. This role is critical in ensuring smooth operations with responsibilities ranging from unit-level tasks to campus-wide impact usually executed under minimal supervision.
All Network Operation Center (NOC) employees are expected to uphold high standards that promote professionalism and teamwork.
Note: KU does not provide H-1B sponsorship for this position.
- Respond to and manage incidents alerts and outages ensuring timely resolution and minimal impact on operations.
- Perform root cause analysis and provide detailed incident reports for critical issues.
- Escalate unresolved issues to higher-level support teams or vendors as necessary.
- Collaborate with support personnel for effective problem resolution.
- Aid in diagnosing and resolving issues quickly and promptly.
- Utilize various monitoring tools and techniques to proactively identify and address potential issues before they impact operations.
- Maintain accurate and detailed logs of all incidents changes and maintenance activities performed during the night shift.
- Prepare and deliver shift turnover reports to the incoming shift lead and management.
- Update and maintain SOPs and knowledge base documentation related to NOC operations.
- Communicate effectively with other NOC teams IT units and external stakeholders to coordinate resolution efforts and ensure seamless operations.
- Participate in cross-functional meetings to discuss ongoing issues planned maintenance and improvement initiatives.
- Liaise with daytime NOC teams to ensure a smooth transition and continuity of operations.
- Maintain a clean and organized data center environment.
- Support Disaster Recovery and Server Restoration procedures.
- Follows and enforces all IT security policies as required for ISO certification.
- Perform other duties as assigned.
Disclaimer
The University of Kansas prohibits discrimination on the basis of race color ethnicity religion sex national origin age ancestry disability status as a veteran sexual orientation marital status parental status gender identity gender expression and genetic information in the universitys programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX Room 1082 Dole Human Development Center 1000 Sunnyside Avenue Lawrence KSTTY.
Work Schedule
Tues-Sat 3:30pm12:00am
Contact Information to Applicants
Vickye Kozlowski
- High School Diploma/GED and two (2) years of relevant experience.
- Two (2) years of monitoring experience.
- Two (2) years of customer service experience.
- Excellent written communication skills as evidenced in application materials.
- Associates degree.
- ITIL Foundation Certificate.
- Security or other related security certifications.
- Experience working with Database Management Principles of Networking Computer Environmental Control Systems Monitoring Software or Scripting and programming skills as evidenced in application material.
Position Overview
The IT Support Technician position is responsible for ensuring the seamless operation of systems during the evening hours. This role involves monitoring and maintaining the performance of the universitys network and systems troubleshooting issues and supporting various network-related functions. The individual in this position works autonomously with minimal supervision ensuring the network infrastructure remains reliable and efficient outside of regular business. This role is critical in ensuring smooth operations with responsibilities ranging from unit-level tasks to campus-wide impact usually executed under minimal supervision.
All Network Operation Center (NOC) employees are expected to uphold high standards that promote professionalism and teamwork.
Note: KU does not provide H-1B sponsorship for this position.
In addition to the online application the following documentsare required tobe considered for this position:
- Cover letter describing how you meet the required and preferred qualifications.
- Resume.
- List of three (3) professional references.
Only complete applications will be considered.
Application review begins Monday February 9 2026 and will continue until a qualified pool of applicantsisidentified.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Thank you for your interest in employment with the University of Kansas. If you need assistance with the application process please contact Human Resources at [email protected] or 785-864-4946.
