Founding Customer Success Manager at VC-backed fintech startup
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Job Summary
This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network.
The next step is to speak to Jack.
Founding Customer Success Manager
Company Description: VC-backed fintech startup
Job Description:
Join a high-growth fintech startup building the financial home for European scale-ups. As the first Customer Success hire you will build the function from scratch working directly with founders and finance leads at ambitious companies. You will design onboarding processes and translate customer feedback into product improvements alongside a world-class founding team.
Location: London UK
Why this role is remarkable:
Opportunity to build and lead a foundational function at a well-funded fintech led by industry veterans from Stripe and Wise.
Direct impact on the product roadmap by serving as the primary voice of the customer for a category-defining AI financial platform.
High-ownership environment with meaningful equity and a front-row seat to scaling a pre-seed startup into a global unicorn.
What you will do:
Design and own the end-to-end customer success lifecycle including onboarding engagement and retention strategies from scratch.
Partner directly with startup founders and finance teams to ensure they maximize value from the platforms AI automation tools.
Define and track key success metrics such as activation adoption and NPS while building scalable support and enablement materials.
The ideal candidate:
Proven experience in 01 environments having scaled customer success or account management processes within the fintech or B2B SaaS sectors.
Exceptional analytical and communication skills with the ability to turn complex financial pain points into simple automated product solutions.
Deep empathy for the startup ecosystem and a proactive mindset for solving the unique challenges faced by high-growth finance teams.
Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.
And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.
We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.
Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.
Required Experience:
Manager
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About Company
Jack helps candidates find the perfect job and Jill helps companies find the perfect candidate.
