Customer Service Advisor

Nottingham - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are working closely alongside a Local Authority in Nottinghamshire to assist with the appointment of a Customer Service Advisor on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 99.45 - 130.78 per day

Summary:

The Customer Service Advisor will provide a professional and customer-focused front-line service to visitors residents guests and suppliers. The role involves delivering high-quality reception and administrative support providing information on council services and ensuring enquiries are handled efficiently.

Responsibilities:

Greet all visitors guests and suppliers in a professional and welcoming manner.
Provide basic advice contacts and general information regarding council services and partner organisations.
Handle inbound and outbound calls and support campaign-related call handling activities.
Carry out general administrative tasks to support the wider customer service function.
Escalate issues to line management in a timely and efficient manner and ensure relevant stakeholders are kept informed.
Provide cover for job-share partners during holidays or absence to ensure continuity of service.

Essentials:

Experience in a customer service or reception-based role.
Experience handling telephone enquiries and face-to-face customer interactions.
Familiarity with Microsoft Office applications and CRM systems.
Ability to provide accurate information and advice to customers.
Experience carrying out general administrative tasks within a team environment.

Please note:

You should be available to work immediately or at a short notice.
You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

#OR25052

We are working closely alongside a Local Authority in Nottinghamshire to assist with the appointment of a Customer Service Advisor on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay: 99.45 - 130.78 per day Summ...

Rate of Pay: 99.45 - 130.78 per day

Summary:

Responsibilities:

Greet all visitors guests and suppliers in a professional and welcoming manner.
Provide basic advice contacts and general information regarding council services and partner organisations.
Handle inbound and outbound calls and support campaign-related call handling activities.
Carry out general administrative tasks to support the wider customer service function.
Escalate issues to line management in a timely and efficient manner and ensure relevant stakeholders are kept informed.
Provide cover for job-share partners during holidays or absence to ensure continuity of service.

Essentials:

Experience in a customer service or reception-based role.
Experience handling telephone enquiries and face-to-face customer interactions.
Familiarity with Microsoft Office applications and CRM systems.
Ability to provide accurate information and advice to customers.
Experience carrying out general administrative tasks within a team environment.

Please note: