About the organization: Compass Family Services is a 100 year old nonprofit working on the front lines of San Franciscos homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team:

- The Compass Family Resource Center (CFRC) offers a comprehensive set of trauma-informed services that support family well-being. Homeless and at-risk families can access immediate crisis support and get connected with parenting education support groups and classes case management housing search workforce services and support.

- Compass Behavioral Health Services (CBHS) offers confidential emotional support and therapy for families who are experiencing homelessness at risk of homelessness newly housed or engaged in any other Compass program. Services include on-demand crisis counseling psychotherapy for individuals and families childrens play therapy and therapeutic support groups.

Compensation: $27-$31 hourly

Schedule: Full time (37.5 hours/week) Monday - Friday primarily during standard business hours

Location: 37 Grove St. San Francisco (less than a block from BART/MUNI) and in the community. Fully on-site (not hybrid or remote).

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity Equity Inclusion and Belonging I Resourceful

Role Description:
The Case Manager provides comprehensive family- centered case management services including program enrollment needs assessments and personalized service planning to families enrolled with Compass Behavioral Health Services (CBHS).

Specific responsibilities include:

• Develop positive relationships with families that foster connection support and trust.
• Partner with families to develop short and long-range stability self-sufficiency and well-being goals.
• Provide counseling crisis intervention and referrals to services offered both within Compass and externally.
• Connect with families regularly through in-person meetings community visits and phone email or text.
• Work closely with Compass Family Services staff service providers community partners and institutions to provide a coordinated approach to client care.
• Participate in weekly supervision team meetings trainings clinical support and professional development.
• Maintain comprehensive uptodate client records by accurately documenting case notes assessments and service plans in Compass Salesforce database and other required data systems in a timely manner.
• Provide support as needed for the delivery of family events parent education groups outreach activities and site visits.

Qualifications:

• Fluent Spanish and English required.
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills including relationship-building networking and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity equity inclusion and belonging work.
• Outstanding work habits: punctuality communication reliability cooperation organization professionalism. Ability to work independently and to juggle many responsibilities concurrently.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook Word Excel Power Point etc.). Salesforce experience a plus.

Compensation and Benefits:

• Salary range: $27 - $31 per hour 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year 5 in your second. Also paid holidays sick time family leave.
• Insurance: health dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Membership in OPEIU/Local 29 union.

To Apply:

Please apply through our online application. No phone calls please.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity Equity Inclusion and Belonging contribute to the success of our underserved communities and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed please use the answer box for the final question of the job application to let us know.

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