Head of Learning & Capability Development

About the Company

Our client is a global analytics and digital operations leader supporting some of the worlds most recognisable brands. They are known for combining deep domain expertise with data-led innovation to drive business performance.

Why Join Them

This is a senior high-impact role where learning directly shapes operational excellence and leadership capability. Youll have the opportunity to influence strategy partner closely with executive stakeholders and build a best-in-class learning culture across the organisation.

About the Role

The Head of Learning & Capability Development will lead the end-to-end learning and development strategy across South Africa driving outcome-focused capability building at all career levels. This role combines strategic leadership hands-on programme design and strong stakeholder partnership to deliver innovative learning solutions aligned to business priorities.

Requirements and Responsibilities

Leadership & Strategy

• Lead and inspire a high-performing learning and development team fostering a culture of continuous learning and professional growth.
• Own and drive holistic capability development across career levels through innovative outcome-driven learning solutions.
• Take full accountability for the Skills Development Facilitator (SDF) function in South Africa.

Learning Design & Delivery

• Design and deliver training programmes across Operations Management People Leadership Client Engagement CX and Stakeholder Management.
• Develop learning solutions focused on operational excellence leadership development and performance improvement.
• Lead or support talent management initiatives including succession planning and leadership development.

Stakeholder Engagement

• Partner closely with operations and business leaders to identify capability gaps and develop targeted training interventions.
• Conduct training needs analyses and oversee the implementation administration and delivery of high-quality learning programmes.
• Drive internal communications strategy in collaboration with global capability development teams.

Measurement & Reporting

• Monitor evaluate and report on training effectiveness success and ROI.
• Publish monthly training dashboards and quality scores to HR and operations leadership.
• Maintain robust training MIS databases and reporting frameworks.

Project & Change Management

• Lead learning-related projects from initiation through to delivery including scope definition planning execution and closure.
• Coordinate cross-functional project teams stakeholder communications and decision-making forums.
• Identify and assess business improvement opportunities and contribute to organisational development knowledge capital.

Experience & Qualifications

• University degree or postgraduate qualification in Human Resources Organisational Development or a related field.
• Strong understanding of the South African legal and regulatory framework.
• Minimum 10 years experience driving learning and development strategies and solutions.
• At least 8 years experience facilitating functional training leadership development programmes and managing training operations.
• Solid grounding in L&D fundamentals learning content analysis design and development.
• Advanced proficiency in Excel and PowerPoint with strong capability in training dashboards MIS and reporting.