Director, Engagement Management

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

1. 職務概要 (Role Purpose)
Director Engagement Managementは日本市場におけるWorkday導入プロジェクトのデリバリー統括責任者ですグローバルおよび日本のCXCustomer Experienceセールスパートナー各戦略を深く理解しそれらと整合したデリバリー体制の構築と運用を担います 標準メソドロジーに基づいた品質ガバナンスの維持守りを徹底すると同時にAIや自動化ツールの活用による導入手法の効率化攻めを推進し顧客のWorkday投資に対するROI最大化を支援します

2. 主な職務内容 (Key Responsibilities)
デリバリーガバナンスと顧客の成功
プロジェクトポートフォリオの監督: 複数かつ大規模複雑なプロジェクトを統括しWorkday標準メソドロジーに基づいた予算進捗品質リスク管理を適切に推進する
エグゼクティブマネジメント: 顧客のC-LevelCHRO CFO CIO等と信頼関係を構築しステアリングコミッティを通じてグローバルのベストプラクティスに基づく戦略的助言を行い意思決定を支援する
リスク/エスカレーション対応: 日本特有の商習慣や要件に配慮しつつグローバル標準との乖離を管理する技術的組織的課題が生じた際は関係部署と連携し迅速な解決を図る
P&Lおよび収益管理: 担当部門の収益性を管理しリソース配分の最適化を通じてビジネス目標を達成する

組織開発と部門間連携
セールス戦略との連動: 国内のセールス戦略重点業種大企業アプローチ等を理解しプレセールス段階から適切なデリバリー体制の構築見積もりリスク評価を支援する
クロスファンクショナルな協力: 営業製品開発サポートチームと連携し現場のインサイトを製品改善やサービスパッケージの開発へフィードバックする
AI活用の促進とチーム育成: コンサルタントが最新のAI技術や生成AIツールを習得し付加価値の高い業務に注力できるようスキルアップと組織文化の形成を支援する

パートナーエコシステムの支援
パートナー戦略の推進: 日本のパートナー戦略に基づき主要サービスパートナーとの協力関係を構築するパートナー主導プロジェクトにおいてWorkdayの品質基準を維持するためのガバナンスを提供する
イネーブルメントの実施: パートナー企業に対し導入手法Launch Flex等や最新の製品機能AI活用に関するナレッジ共有を行いエコシステム全体のデリバリー品質の標準化と向上を図る

デリバリーや管理業務における変革
次世代デリバリーモデルの導入: プロジェクト管理テストデータ移行等の各フェーズにAIや自動化ツールを導入し品質向上と導入期間の短縮を両立させる仕組み作りを推進する
データドリブンな管理体制: データ分析を活用しプロジェクトのリソース不整合やリスクを早期に検知解消するプロアクティブな管理を確立推進する

The Director Engagement Management is responsible for overseeing the delivery of all Workday implementation projects within the Japan market. This role requires a deep understanding of global and local Japan strategies across Customer Experience (CX) Sales and Partners to build and operate a delivery organization aligned with their objectives. You will be expected to maintain rigorous quality and governance based on standard methodologies (Defensive strategy) while simultaneously driving efficiency through AI and automation tools (Offensive strategy) to maximize the ROI of customers investment in Workday.

This role reports to the Regional VP of Global Services (Japan).

Delivery Governance & Customer Success

• Project Portfolio Oversight: Supervise a portfolio of multiple large-scale and complex projects ensuring budget progress quality and risk management are handled in accordance with Workdays standard methodologies.
• Executive Management: Establish trusted relationships with customer C-level executives (CHRO CFO CIO etc.) and provide strategic advice based on global best practices through Steering Committees to support decision-making.
• Risk & Escalation Management: Manage deviations from global standards while considering Japan-specific business customs and requirements. Coordinate with relevant departments to achieve swift resolution of technical or organizational issues.
• P&L and Revenue Management: Manage the profitability of the department and achieve business targets through the optimization of resource allocation.

Organizational Development & Cross-functional Collaboration

• Alignment with Sales Strategy: Understand domestic sales strategies (target industries enterprise approaches etc.) and support the establishment of delivery structures estimation and risk assessment from the pre-sales stage.
• Cross-functional Collaboration: Partner with Sales Product Development and Support teams to feed back field insights for product improvements and the development of service packages.
• AI Promotion & Team Development: Support skill-upgrading and foster an organizational culture that enables consultants to master the latest AI and Generative AI tools allowing them to focus on high-value-add tasks.

Partner Ecosystem Support

• Driving Partner Strategy: Build collaborative relationships with key service partners based on the Japan partner strategy. Provide governance to maintain Workdays quality standards in partner-led projects.
• Enablement Execution: Share knowledge on implementation methodologies (e.g. Launch Flex) the latest product features and AI utilization with partner companies to standardize and improve delivery quality across the entire ecosystem.

Innovation in Delivery and Management

• Introduction of Next-Gen Delivery Models: Drive the creation of frameworks that integrate AI and automation tools into project management testing and data migration phases to achieve both higher quality and shorter implementation timelines.
• Data-Driven Management: Establish and promote proactive management practices that utilize data analytics to early detect and resolve resource imbalances or project risks.

About You

• ソフトウェアコンサルティング業界での実務経験3年以上
• ピープルマネジメント経験2年以上
• チームメンバーのリソース管理や育成に携わった経験
• プロジェクトマネジメントの実務経験8年以上
• クラウドソリューションに関連するプロジェクト経験があれば尚可

• 役員レベルのスポンサーExecutive Sponsorとしてのプロジェクト参画経験
• ビジネスアプリケーションの知見
• 特にHCM人事管理給与計算または財務会計ソフトウェアの経験
• コンサルティング部門におけるP&L損益計算書の管理経験
• 的確な工数リソース見積もり能力
• プロジェクト完遂に必要なリソースを正確に予測し配分できること

• 高度なプレゼンスキルとプレゼンテーション能力
• 複雑な技術的概念を経営層C-levelに対して分かりやすく説明できること
• 腕をまくって実務をこなすの精神
• 役割に固執せず必要に応じて自ら現場のタスクをサポートする泥臭さや献身性
• チームを越えた効果的なコラボレーション能力
• ポジティブでインクルーシブ包摂的な職場環境の推進
• 多様なメンバーが活躍できる環境を育むマインド

Basic Qualifications

• 3 years experience in software consulting services
• 2 years managing a team of resources
• 8 years of project management experience with experience preferably in cloud solutions

Other Qualifications

• Experience as Executive Sponsor on project deployments
• Experience in business applications preferably HCM Payroll or Financial Software
• Ability to present complex technology concepts to C-level executives in an understandable way
• Excellent communication and presentation skills
• Willingness to roll up ones sleeves and assist wherever needed
• Promote a positive and inclusive working environment
• Effectively collaborate across teams
• Accurately estimate effort and resources required to complete projects
• Experience with managing a consulting services P&L

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

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