Manager, Customer Success Consulting
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
This role is based out of Bangalore / Mumbai / Gurgaon
At LinkedIn our approach to flexible work is centered on trust andoptimizedfor culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days asdeterminedby the business needs of the team.
Join us in changing the way the world works. The Customer Success team aretrusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies hiring and learning goals.
Your role will be to lead a team of high performing Customer Success Managers in the delivery of post-sale implementation and advisory services across learning clients in India
In this role you will work in close coordination with sales internal stakeholders such product project managers and service delivery teams across LinkedIn. You and your team will also have responsibility for increasing customer engagement and driving new product adoption in existing accounts.
Responsibilities:
- Lead a team of CSMs in delivering post-sale advisory and consultative servicesto our talent solutions customers.
- Hire and develop individual contributors and design programs to develop and transform our teams talent and vision.
- Demonstrate leading with diversity inclusion and belonging for self teams and stakeholders in an action-oriented manner.
- Provide the team with thought leadership coaching and constructive feedback through meaningful 1:1s performance appraisals.
- Build and maintain a strong team through both external hiring and internal talent/skill development.
- Partner closely with sales leaders in prioritizing key initiatives to maximize customer success and support business goals.
- Drive key customer engagements and becomes a go-to leader for executive customer conversations.
- Utilize LinkedIn client and other data to derive insights and use these to ensure that team goals related to implementation account improvement and new product rollouts are tracked and achieved.
- Effectively communicate initiativesimpact to key stakeholders
Qualifications :
Basic Qualifications:
- 8 years of overall experience in customer success Account Manager consulting or similar role within the SaaS space along with People Management within a similar region
- Bachelors degreein related field
Preferred Qualifications:
- Experience in the SAAS/HR industry is preferred.
- Excellent organization project management and time management skills
- Microsoft Office capabilities: Excel Word Outlook and PowerPoint
- Is well versed with basic principles of diversity inclusion and allyship and is keen to be a lifelong learner in this area.
- Self-starter and purpose-driven thriving in a fast-paced and demanding environment.
- Strong ability to derive insight from data and build actionable strategies based on analysis.
- Excellent consulting discovery listening and communication skills demonstrated by the ability to establish working relationships at all levels at the client side including C-level.
- Excellent verbal and written communication skills.
- Demonstrates creativity and innovation in approaching problems and can rally teams behind solving complex problems and managing key projects to move the business forward.
- Excellent analytical problem-solving and decision-making skills applied with a solution-focused attitude.
Suggested Skills :
- Customer Success Consulting & Business Acumen
- People Management & Change Management
- Stakeholder Management & Executive Communication
- Operational Excellence & Execution
- Problem Solving & Complexity Management
Additional Information :
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers including individuals with disabilities. For more information on our equal opportunity policy please visit Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re ... View more
