Senior Technical Escalation Engineer pCloud
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Technical Escalation Engineer to resolve technical issues with a focus on our Privilege Cloud (pCloud) FedRAMP product.
As a Technical Escalation Engineer you will work closely with the pCloud and Identity Security Platform (ISP) Development and Support teams to investigate and resolve challenging issues in our cloud platform with a focus on FedRAMP customers.
Responsibilities:
- Understand the complex platform system and be able to correctly assess the severity of customer issues and how to handle them
- Review customer escalations to ensure that all required technical details are provided
- Investigate technical issues escalated by Customer Support to find a solution for our customers
- Establish and maintain effective working relationships with Development Support and field engineers
- When required work directly with Customer Support and customers on reported issues
- Provide quick response code changes as required
- Provide guidance to Developer on-call teams on how to best handle production issues as a subject matter expert
#LI-JH1
Qualifications :
- Bachelors Degree in Computer Science or related field
- Excellent presentation verbal and written communications skills especially during high-pressure critical events
- Ability to navigate conflicting priorities without losing customer focus and drive successful outcomes
- Ability to diagnose troubleshoot and resolve complex issues that Tier 1 and Tier 2 support teams cannot solve
- Ability to comprehend the technical aspects of a complex SaaS system
- Hands on experience with AWS GovCloud An advantage
- Experience in Security companies An advantage
TM specific:
- Scripting and Automation: Proficiency in scripting languages like Python Bash or PowerShell is frequently required for automation and creating tools to help with troubleshooting.
SIA specific:
- Good understanding of Windows and Linux OS: user management authentication authorization process management file system management system administration basics remote access using RDP and SSH.
pCloud specific
- 3 years experience in C# with the ability to debug code of new features as well as legacy
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $116000 $170000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- VMware
- Cloud Infrastructure
- React
- Redux
- AJAX
- Data Structures
- Maya
- Java
- backbone.js
- Operating Systems
- Oracle
- Distributed Systems
About Company
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads a ... View more
