Night Manager

Colombo - Sri Lanka

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities

The Night Manager is a key leadership role responsible for overseeing and coordinating hotel or resort operations during night hours. This position ensures smooth day-to-day continuity of operations delivers exceptional guest experiences maintains operational standards and supports the achievement of the propertys business objectives through effective supervision problem resolution and compliance with established procedures.

Ensure exceptional guest experiences during night operations by maintaining high service standards and responding promptly to guest feedback complaints and concerns.
Oversee front-of-house night operations including check-in/check-out procedures concierge services and guest assistance.
Address guest complaints professionally ensuring guest satisfaction and loyalty.
Supervise motivate and support night-shift staff across departments including front office housekeeping security and food & beverage where applicable.
Ensure adequate staffing levels during night operations.
Conduct performance monitoring provide feedback and report staff performance issues to relevant department heads or management.
Act as a role model and promote teamwork and service excellence.
Monitor room occupancy night audit processes and pricing accuracy to support revenue optimization.
Conduct night audits and ensure accurate financial reporting including daily revenue cash handling and system reconciliation.
Identify operational discrepancies and implement corrective actions or escalate issues as required.
Ensure the property is safe secure well-maintained and compliant with health safety and security regulations during night hours.
Oversee housekeeping and maintenance activities scheduled during the night to maintain cleanliness and functionality.
Ensure compliance with all health safety sanitation and security standards including emergency procedures.
Act as the primary point of contact during emergencies and implement emergency response and evacuation procedures when necessary.
Prepare and submit night reports covering occupancy revenue incidents guest feedback and operational issues.
Use data and reports to identify trends and support informed decision-making.
Liaise with department heads and management to ensure smooth handover to the morning shift.
Support sustainability initiatives such as energy conservation and waste reduction during night operations.
Ensure compliance with relevant hospitality laws regulations and company standards

Person Specifications

Bachelors degree in hospitality management Hotel Administration Business Administration or a related field (preferred).
Relevant hospitality or hotel management certifications will be an added advantage.
Excellent knowledge of guest service operations.
Strong attention to detail and problem-solving skills.
Excellent verbal and written communication skills.
Proven leadership skills with the ability to work independently and as part of a team.
Ability to anticipate risks and resolve issues proactively.
Computer literacy including hotel management systems and Microsoft Office.
Ability to work effectively under pressure and manage night-shift responsibilities.
Minimum of 5 years experience in the hospitality industry preferably in a supervisory or managerial role.
Proven experience in leading teams within a hotel or resort environment including staff supervision and performance management.

Required Experience:

Manager

Job Responsibilities The Night Manager is a key leadership role responsible for overseeing and coordinating hotel or resort operations during night hours. This position ensures smooth day-to-day continuity of operations delivers exceptional guest experiences maintains operational standards and suppo...

Job Responsibilities

Ensure exceptional guest experiences during night operations by maintaining high service standards and responding promptly to guest feedback complaints and concerns.
Oversee front-of-house night operations including check-in/check-out procedures concierge services and guest assistance.
Address guest complaints professionally ensuring guest satisfaction and loyalty.
Supervise motivate and support night-shift staff across departments including front office housekeeping security and food & beverage where applicable.
Ensure adequate staffing levels during night operations.
Conduct performance monitoring provide feedback and report staff performance issues to relevant department heads or management.
Act as a role model and promote teamwork and service excellence.
Monitor room occupancy night audit processes and pricing accuracy to support revenue optimization.
Conduct night audits and ensure accurate financial reporting including daily revenue cash handling and system reconciliation.
Identify operational discrepancies and implement corrective actions or escalate issues as required.
Ensure the property is safe secure well-maintained and compliant with health safety and security regulations during night hours.
Oversee housekeeping and maintenance activities scheduled during the night to maintain cleanliness and functionality.
Ensure compliance with all health safety sanitation and security standards including emergency procedures.
Act as the primary point of contact during emergencies and implement emergency response and evacuation procedures when necessary.
Prepare and submit night reports covering occupancy revenue incidents guest feedback and operational issues.
Use data and reports to identify trends and support informed decision-making.
Liaise with department heads and management to ensure smooth handover to the morning shift.
Support sustainability initiatives such as energy conservation and waste reduction during night operations.
Ensure compliance with relevant hospitality laws regulations and company standards

Person Specifications

Bachelors degree in hospitality management Hotel Administration Business Administration or a related field (preferred).
Relevant hospitality or hotel management certifications will be an added advantage.
Excellent knowledge of guest service operations.
Strong attention to detail and problem-solving skills.
Excellent verbal and written communication skills.
Proven leadership skills with the ability to work independently and as part of a team.
Ability to anticipate risks and resolve issues proactively.
Computer literacy including hotel management systems and Microsoft Office.
Ability to work effectively under pressure and manage night-shift responsibilities.
Minimum of 5 years experience in the hospitality industry preferably in a supervisory or managerial role.
Proven experience in leading teams within a hotel or resort environment including staff supervision and performance management.

Required Experience:

Manager

Key Skills

Restaurant Experience
Kitchen Experience
Inventory Control
Hospitality Experience
Dayforce
Lean Six Sigma
Management Experience
Facilities Management
Warehouse Experience
Supervising Experience
Restaurant Management
Commercial Cleaning

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About Company

150 YEARS AND BEYOND

John Keells Group is Sri Lanka's premier Diversified Company, listed in the Colombo Stock Exchange, and a 150-year pillar of the Sri Lankan economy. John Keells Group is widely recognized as Sri Lanka's Most Respected Corporate Entity

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