German-Speaking Customer Service Advisor – Airline Industry
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring German-speaking Customer Service Advisors to join a leading international airline company in this role you will support airline customers across multiple channels ensuring a smooth professional and customer-focused experience throughout their journey.
This is an excellent opportunity for candidates interested in travel aviation and international customer service with structured schedules and relocation support available.
Location: Lisbon Portugal (On-site)
Employment Type: Full-time
Contract Duration: 6 months (renewable)
Start Date: 05 February 2026
Languages Required: German (Native) & English (Advanced)
Key Responsibilities
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Assist customers via phone email and chat regarding:
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Flight bookings
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Schedule changes
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Cancellations and refunds
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Provide accurate information on airline policies terms and conditions
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Handle customer concerns with empathy professionalism and efficiency
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Ensure compliance with legal and operational airline procedures
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Collaborate with internal teams to resolve complex cases
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Accurately document all interactions in the CRM system
- Maintain high customer satisfaction standards while representing a premium airline brand
Work Schedule
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Monday to Friday including Portuguese bank holidays
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08:00 17:00 (Portuguese time)
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Days Off: Saturday & Sunday
Salary & Compensation
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Base Salary: 1100 gross/month (paid over 14 months)
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Performance Bonus: 75 per year
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Complexity Bonus: 150 per year
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Meal Allowance: 7.23 per working day (net)
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Transport Allowance: 20 per month
Performance Bonus: up to 900 gross/year
Benefits
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Health insurance from day one (free after 6 months)
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Stable weekday schedule with weekends off
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Work in a multicultural international environment
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Career development opportunities within the aviation sector
Relocation Package
- Flight reimbursement: Up to 400 (economy class) reimbursed after 6 months
- Housing support: Shared apartment room available at 280/month for the first 12 months (deducted from payslip)
- Assistance with onboarding and local integration
Candidate Profile
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Native-level German
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Advanced English proficiency
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Strong customer service orientation
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Excellent communication and interpersonal skills
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Problem-solving mindset and attention to detail
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Ability to work in a fast-paced structured environment
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Willingness to work on-site in Lisbon
Recruitment Process
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Application review
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Eligibility and language validation
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Initial screening call
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Online assessments
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Interview with recruitment team
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(If required) Client interview
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Job offer
Why Join Us
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Live and work in Lisbon one of Europes most vibrant and sunny capitals
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Join a globally recognized airline brand
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Enjoy work-life balance with fixed weekday schedules
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Receive full relocation support and structured onboarding
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
